I had seen a jacket that I really liked. I purchased it. Waited a very long time to ge...

I had seen a jacket that I really liked. I purchased it. Waited a very long time to get it. Finally came & it is not the same jacket. I notified customer service with a lady named crystelle joyce. I told her not the same jacket poorly made & I wanted a refund. She asked me to send * different pictures. I did. Then nothing. No response no call zilch. I kept asking for my refund & asked how I was to send jacket back. I got another email stating that I would not have to return the jacket & my refund was in process. This has been since July. Now when I email I get a message stating it is no longer valid. I WANT MY REFUND!!!! I do not have money to throw away. I have a jacket that looks like a rust coloured santa jacket. Please help me get my refund. What do I need to do. H E L P M E P L E A S E !!!!*Jolanta Jimenez*M*****@***.com**** *** ********* S. **nd St*Milwaukee, WI