I placed an order on October *. At checkout I confirmed my details and credit card, aft...

GetHuman3702892's customer service issue with Wish.com from October 2019

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The issue in GetHuman3702892's own words
I placed an order on October *. At checkout I confirmed my details and credit card, after processing the confirmation page popped up and the name and address was someone else and in the USA, I live in Canada. Immediately I tried to cancel through the app, but it wouldn't allow saying that the order is already shipped, this was all within ** seconds to * minute and I couldn't cancel? **within a half hour I started to get confirmations of shipments for each product, I ordered about **-** products altogether. I would process a complaint for each item, explaining that the name and address weren't me, but that was my credit card. **I received one reply back from an automated message asking me to email support directly from my email, that was on Oct **. I emailed the support department and gave all my details and nothing has been done about this, no one has contacted me at all.**Now I am getting updates from Wish that my items are in fact delivered and accepted at this address. **There is a *-*** * on the Wish website, but it's only a recording telling you to email their support address or go through the app customer support. There are no live people to talk to at all.

GetHuman3702892 did not yet indicate what Wish.com should do to make this right.

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How Do I Get a Refund from Wish.com?How Do I Cancel My Wish.com Order?How Do I Check My Wish.com Order?What Do I Do If There's a Problem with My Wish.com Order?How Do I Get a Refund for My Wish.com Order?
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Wish.com

Customer service issue
Reported by GetHuman3702892
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 75946 others
0 customers following this

Timeline

GetHuman3702892 started working on this issue
Oct 17th, 2019 10:00pm
GetHuman3702892 indicated the issue is not fixed yet.
Oct 18th, 2019 6:37am
GetHuman3702892 indicated the issue is not fixed yet.
Oct 19th, 2019 3:09am

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