Wish Customer FAQ

Lamentamos mucho que hayas recibido un paquete incompleto. En Wish.com nos esforzamos para que tu experiencia de compra sea la mejor. Te recomendamos abrir una disputa en la página de detalles del pedido en tu cuenta de Wish. Allí podrás seleccionar "Problema con el artículo" y luego "Artículo no recibido" e insertar los detalles correspondientes. Wish te permitirá resolver tu problema de manera eficiente. Recuerda, el plazo para abrir disputas es de 30 días después de la fecha de entrega estimada.

To return products on Wish.com for a different size, you should first go to 'Order History' and select 'Contact Support' for the order you want to return. You'll respond that the item was not as described (i.e., it's not the size you expected), and request a refund or replacement. Remember to include your new size requirement. You should initiate the return process within 30 days of delivery or the expected delivery date. Note that the return shipping costs will typically be your responsibility, and the products must be unused, unwashed, and in their original condition and packaging. Please do this as soon as possible to ensure the corrected size arrives in time.

To delete a charge card on Wish.com, here's what you need to do: Log into your account, then click on the small profile icon at the top-right of the page. A drop-down menu will appear - select "Payment Settings". This will take you to a page with a list of your saved cards. Find the card you want to delete, and click “Remove”. Please note that for safety reasons, Wish.com does not store your entire credit card number, so you might not recognize your card just by the last four digits. Make sure you're deleting the right one. Remember to check if the card is linked to any ongoing subscriptions before removing it.

Wish.com offers a wide range of products, including refurbished electronics like tablets. The exact price will depend on the specific make and model of the tablet, the seller, and any ongoing promotions or deals. Please keep in mind refurbish implies pre-owned, but it has been tested and repaired as needed. A 10-inch refurbished tablet for $34 is possible but may vary based on these factors. Always ensure you review product details and seller ratings to make an informed purchase.

We're sorry to hear you're having difficulties with your refund. If Wish.com is informing you that the refund is "already resolved", it might mean that the refund process has been initiated or completed. It typically takes 5-10 business days for a refund to appear back on your credit card or original method of payment. If the refund still does not appear after this time period, you may want to double-check your bank or payment provider. If the problem persists, it'll be helpful to directly contact Wish.com's Customer Support for clarification. They tend to have direct access to order details and can help resolve your issue.