A purchase was made on my account but not by me

GetHuman-sharneen's customer service issue with Wish.com from November 2018

Help with my Wish.com issue
The issue in GetHuman-sharneen's own words
Yesterday I woke to an email telling me I had purchased a laptop, which I didn't and in fact haven't even been on the site for months. I have moved house and since there's no way to update your address unless you are buying something it's not even getting sent to my correct address. I sent them an email stating my case and haven't received a response yet. I also cancelled my bank card because nothing had come out yet. Now this morning I checked my bank account and it's showing the amount available is less than the amount that should be in there which means that there is a transaction in progress, and it's almost $***! I can't think of what else it could be and it is the worst timing, moving costs plus I just bought a puppy and I am starting my * wks annual leave in a few days so my pay will be less. Really need to get a refund on this urgently.

GetHuman-sharneen did not yet indicate what Wish.com should do to make this right.

How GetHuman-sharneen fixed the problem
I just contacted wish via email, they got back to me very quickly and was the matter was resolved in a few days. I just gave them my order I.D. and explained what happened, I am very impressed by how fast and easy the whole process was.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Wish.com customer problems.
How Do I Get a Refund from Wish.com?How Do I Cancel My Wish.com Order?How Do I Check My Wish.com Order?What Do I Do If There's a Problem with My Wish.com Order?How Do I Get a Refund for My Wish.com Order?
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Wish.com

Customer service issue
Reported by GetHuman-sharneen
Nov 9th, 2018 - 3 years ago
Fixed
GetHuman-sharneen shared how to fix
Seen by 15 customers so far
Similar issue to 20640 others
0 customers following this
Items needed
Account username
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Timeline

GetHuman-sharneen started working on this issue
Nov 9th, 2018 12:11am
GetHuman-sharneen confirmed the issue is fixed. Hooray!
Nov 30th, 2018 7:29am

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