On Thursday which was yesterday! We had out internet go down here at out home! We calle...

GetHuman-leckerc's customer service issue with Windstream from August 2018

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The issue in GetHuman-leckerc's own words
Trying to work and send stuff with internet ... On Thursday which was yesterday! We had out internet go down here at out home! We called the off hrs line and they told us maybe Monday a tech could be here? This can't be! We need this internet due to our buisness we run out of the home! Tried calling the Dalton Ga. Office this morning and all day and left message for a return call? No one called us back! Now my data with Verizon is running low and this is getting to be rediculous! Could someone please give me an answer when a tech will be here? We been with you all since **** and never had issues as this? We tried resetting the box and unplugging it for a few minutes and still down! Please can someone give us an answer? I never seen a company with such poor service in getting back to us on this issue? Thank Chuck Lecker *** Maverick drive Summerville Ga. ***** phone is ***-***-****
We have a business and we need this now!
We need someone to call us at *** *** ****. Or *** *** ****
We been a loyal customer since **** and never missed a payment
We tried several times to resetting the box unplugged it for several minutes checked the lines and still not able to get it to work
I have an issue with Windstream too
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Windstream

Internet
Customer service issue
Reported by GetHuman-leckerc
Aug 10th, 2018 - a yr ago
I have an issue with Windstream too
Fixed
Seen by 6 customers so far
Similar issue to 466 others
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-leckerc started working on this issue
Aug 10th, 2018 10:16pm
GetHuman-leckerc indicated the issue is not fixed yet.
Aug 12th, 2018 12:57pm
GetHuman-leckerc indicated the issue is not fixed yet.
Aug 12th, 2018 1:02pm
GetHuman-leckerc indicated the issue is not fixed yet.
Aug 12th, 2018 1:03pm
GetHuman-leckerc indicated the issue is not fixed yet.
Aug 12th, 2018 1:03pm