Thank you so much for your support and help. You wrote to me: "Your registration has b...

GetHuman-gslurie's Problem With The App issue with WhatsApp from April 2019

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Help with my WhatsApp issue

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Top Tip from another customer
If you are having app or service issues then you should report it through the app. If you reset your device or delete the app and re-download it that may help too
The issue in GetHuman-gslurie's own words
Thank you so much for your support and help. You wrote to me: "Your registration has been reset" but it stays the same as before, attached picture ... The big problem is that my sim can not get sms messages but it can get phone calls. So as you see in the attached picture: The only option I get is to recieve a password by sms and there*s not an option to request a password by receiving a phone call, so as this is the only option that exists I click on it and of course I do not get a password, What happens is that I'm blocked for a lot of hours, and everything repeats itself ... so I need a password by phone call and not by sms ... or call me for a minute so that I can explain to you my problem accurately ... **Please help me ! ! !*Hide quoted text**On Wed, Apr **, ****, **:** ******@***.com* wrote:****- WhatsApp Support -****Hi,**Thanks for your message.**Your registration has been reset. Please reboot your device and then request another code. If you're still unable to receive a code and your SIM and device meet the necessary requirements, you can receive a code by troubleshooting your device or network issues. Our system is properly sending codes to the number you entered, so further resetting from our end won't resolve your problem. Your carrier or network provider may be able to provide additional troubleshooting steps.**If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!**Himy name is Gideoni moved my whatsapp to a diffetent phone & had a problem to restore.so i had to remove & instal a few times, & verifyevry time i instal i get a message i must wait many hours... now it tells me to wait ** hours & verify with sms which i don*t have, i can only recieve phone calls*i need an immediate solution because it*s my only way to contact with my family & i think they*re very concerned about me**please contact me as soon as possible!***** **********thank you**request ****************

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WhatsApp

Problem With The App issue
Reported by GetHuman-gslurie
Apr 17th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 53988 others
0 customers following this
Items needed
Account Number
Email on Account
Phone Number
Name of Account Holder
Country
WhatsApp Version Type
Device Used

Timeline

GetHuman-gslurie started working on this issue
Apr 17th, 2019 5:00pm
GetHuman-gslurie confirmed the issue is fixed. Hooray!
Apr 20th, 2019 5:31pm
GetHuman-gslurie confirmed the issue is fixed. Hooray!
Apr 21st, 2019 4:59am
GetHuman-gslurie confirmed the issue is fixed. Hooray!
Apr 21st, 2019 12:15pm