My hard drive was damaged and had to be replaced. I cannot remember how to backup to m...

GetHuman-winker's customer service issue with Western Digital from May 2018

Help with my Western Digital issue
The issue in GetHuman-winker's own words
My hard drive was damaged and had to be replaced. I cannot remember how to backup to my Western Digital external drive. And I cannot remember how to set up automatic backup. Help please.**FYI, some how my auto back-up failed and only data older than about * months was saved. So I also want to know how to find my data on the external drive to confirm the backup actually completed. Thank you
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Western Digital

Customer service issue
Reported by GetHuman-winker
May 19th, 2018 - 6 mons ago
I have an issue with Western Digital too
Fixed
Seen by 4 customers so far
Similar issue to 26 others
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GetHuman-winker started working on this issue
May 19th 6:31pm
GetHuman-winker indicated the issue is not fixed yet.
May 20th 5:03pm