I just finished your survey and decided to follow up on an issue that occurred on my la...

GetHuman1537519's customer service issue with WestJet from November 2018

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The issue in GetHuman1537519's own words
I just finished your survey and decided to follow up on an issue that occurred on my last WESTJET trip.**I wrote the followiing on the survey: The specific problem that I had with this flight was the cost of my checked in baggage. When I booked and paid for the flight, in essence entered into a contract with WestJet, the cost of a single checked bag below ** pounds was $**, however when I checked in on the **st of October the price was $**. This should not have happend. Even your website on service fees has the following* "Bookings before August **th, ****, for flights within Canada. Bookings before August **th, **** for flights outside Canada.*First bag ** CAD*USD, " **Now I've decided to follow up

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WestJet

Customer service issue
Reported by GetHuman1537519
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 361 others
0 customers following this

Timeline

GetHuman1537519 started working on this issue
Nov 10th, 2018 9:29pm

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