re: order *************the cocktail shaker i ordered has * things wrong w* it.**Chelsea...

GetHuman-kevingd's customer service issue with West Elm from October 2018

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re: order *************the cocktail shaker i ordered has * things wrong w* it.**Chelsea Barware, Copper, Cocktail Shaker*Item *: *********It says copper finished, but the copper finish is incomplete, the entire inner lip of the lid is not copper finished and makes it look cheap when used.**Also it arrived with a bunch of scuffing on the bottom and a weird curved scratch on the side.**It was packaged very well, so this was a quality issue that should've been caught.**Please advise. I want the item, but I dont want a damaged item - just a quality one that should've been up to the west elm standards. I was told before these items are not sold in store and this is a frustrating inconvenience since i wanted it for a party this weekend.
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West Elm

Customer service issue
Reported by GetHuman-kevingd
Oct 17th, 2018 - a mon ago
I have an issue with West Elm too
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GetHuman-kevingd started working on this issue
Oct 17th 8:17pm