Visited your Wendy's in saint cloud fla. About a hour ago. I ordered * hamburgers and o...

GetHuman-beataste's customer service issue with Wendy's from January 2019

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The issue in GetHuman-beataste's own words
Visited your Wendy's in saint cloud fla. About a hour ago. I ordered * hamburgers and other items. When I got the food home all the burgers had cheese on them which I specifically ordered no cheese as my family is allergic to dairy products. I checked the receipt which said no cheese. I drove back to the Wendy's and told them the problem. The cashier was very nice and said they would replace the burgers. The manager was called and was very rude wanted to know where the burgers were. I explained to her I dropped them off to the family I was purchasing them for and did not drive back across town to get them to bring back. The manager said there was no cheese on the burgers and would not be replaced. I ask for her name she wrote Ninoshka on a piece of paper and said have a nice day. They kept my receipt. She has terrible customer service. I worked as a customer service manager for ** years for publix supermarkets so I'm no stranger to appropriate service . this manager needs retrained on service expectations. Will not be a customer in the future.
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Customer service issue
Reported by GetHuman-beataste
Jan 13th, 2019 - 9 mons ago
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Jan 13th 8:50pm