The Wendy's by my house was remodeled, following they offered free food for a year to t...
GetHuman1832345's customer service issue with Wendy's from December 2018
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The issue in GetHuman1832345's own words
The Wendy's by my house was remodeled, following they offered free food for a year to the first ** people in line. Being that they opened at ** I arrived at * which there was already line started.**In fact the first gentlemen had been waiting over night.* ** minutes until the doors opened the manager came out to announce what we were all waiting for. She informed us it cannot be used for the Dave's double or Baconator. Expecting there to be some restrictions I could understand. She also informed it was for either one sandwich or salad. You could tell that most people had felt cheated as well as myself. Here I was sitting in line for * hours and all I was going to receive was a sandwich. Being that most sandwiches cost more than the * for * meal I didn't see this being such a good deal but I was already in too deep and might as well have stayed.**Then we were all informed that you were required to make a purchase in order to receive this free food. Again feeling cheated I waited in line in the cold for one free sandwich a week and I had to also purchase something. That is what they are providing for their loyal customers.**Once finally receiving the coupon it seemed to be bitter sweet but with deals like dollar small Frosty's and dollar fries it seemed tolerable.**Which brings me to my complaint. Currently Wendy's has the maple bacon sandwich. I decided I would give it a try and being that I had this free sandwich I thought it would be the perfect time. I ordered a cookie which after tax comes out to a $*.**, come to the window the price became $*.**. Questioning why, I was informed because it was a special sandwich we had to pay extra. Although I didn't agree being that this was not one of the restrictions written on this coupon I figured being that it is a limited-time sandwich maybe that was why.**This past week I found myself in Wendy's again. Preparing to order my free sandwich. This time I wanted the asiago chicken sandwich it comes with bacon. As well as a cookie to meet my purchase requirement. As I arrived to the window this time my total was over $*. At this point I'm at a loss for words. This was a normal menu item it was not a Baconator or a Dave's double. The woman at the window in for me that they charge extra being that it's a special sandwich and that includes bacon. I informed her that that's not on the restrictions of the coupon it also does not State about charging extra for ordering a sandwich that normally comes with bacon. I did not ask for extra bacon or for it to be an altered sandwich. Then I proceeded to ask her what was actually free. She told me I could order a son of a Baconator or a Dave's single without being charged an additional fee. And again I'm at a loss for words I'm being charged extra because my regular menu item sandwich has bacon but I can order a son of a Baconator which Again Naturally has bacon but not charged any additional cost. To say the least I'm beyond pissed. I've seen multiple Wendy's in my area provide the same promotion and knowing that people have stood outside since the previous night loyal customers that way in the ridiculous long lines are getting screwed and this is the way that Wendy's is showing their appreciation. As if it's not bad enough that any visit to Wendy's has been at least ** to ** minutes. On top of the fact that * out of ** times the order is not correct.**I'm not sure how this company works with resolving these types of issues but, being someone who generally likes Wendys enough to sit outside for * hours until they opened I am highly upset. I'm not sure how much it's even worth sitting in a line if I can only order two sandwiches and in general still having to make a purchase in order to redeem my "winnings"
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