I had opened an account with Weebly by mistake and it's been more than a week since I...

GetHuman-kpillas's customer service issue with Weebly from May 2020

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The issue in GetHuman-kpillas's own words
I had opened an account with Weebly by mistake and it's been more than a week since I have been trying to close*deactivate this account, which I don't really need at all. I asked the Weebly support team for support in solving this issue. A week ago I was given some instructions by your support team on how to proceed for deactivating my account. I followed them, but unfortunately the problem remains. My account is still active, and when I visit my website's dashboard , this is achieved only through Weebly.**The advice I got was the following:*a.Go to your site dashboard * select the site name in the upper right corner.*b.Select Account Settings * Manage Account * Deactivate My Account.*c)Read the disclaimer * Deactivate.**I followed the above instructions, but in c) no disclaimer is presented nor the command to deactivate. *I am however guided to the Weebly cloud instead**Please help, because this problem interferes with my work in setting up my website through Siteground hosting.**Sincerely, *Kyriacos Pillas******@***.com

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Weebly

Customer service issue
Reported by GetHuman-kpillas
May 24th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 688 others
0 customers following this

Timeline

GetHuman-kpillas started working on this issue
May 24th, 2020 11:28am

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