Weebly sent me a notice that one of my websites was going to renew. I responded to that...

GetHuman3795550's customer service issue with Weebly from October 2019

Help with my Weebly issue
The issue in GetHuman3795550's own words
Weebly sent me a notice that one of my websites was going to renew. I responded to that email saying I did NOT want to renew that site. I have * other sites with them. They never responded to me. Weebly charged my credit card. After I again contacted Weebly saying I wanted the charge reversed. Weebly never contacted me. I waited * days then I contacted my credit card company and got the charge reversed. Weebly then cancelled ALL my websites and is making it impossible to contact them. I have had websites hosted by Weebly since ****. This is ridiculous. I have been on hold for over a half hour. My login credentials are no good now. I have no way of contacting Weebly. Even when I called Weebly an automated voice said my account does not qualify for phone support. One of my account is the business account, which does qualify for phone support. Weebly is costing me money. Please help.

GetHuman3795550 did not yet indicate what Weebly should do to make this right.

How GetHuman3795550 fixed the problem
I called Weebly and got to a rep, who was very helpful and informative. The automated voice at first said I was not a customer so I can't get live support, but I can press * and talk to someone about upgrading. I did and the issue was resolved.
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Customer service issue
Reported by GetHuman3795550
Oct 19th, 2019 - 3 years ago
GetHuman3795550 shared how to fix
Seen by 13 customers so far
Similar issue to 385 others
0 customers following this
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GetHuman3795550 started working on this issue
Oct 19th, 2019 8:23pm
GetHuman3795550 shared this issue with friends on Facebook
Oct 19th, 2019 8:23pm
GetHuman3795550 confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 12:42am

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