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GetHuman2233187's customer service issue with Webroot from February 2019

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The issue in GetHuman2233187's own words
I just received an email, since I have been trying to get some help over the weekend and cannot seem to find a live person, with this phone * on it. I called it and the person who answered was not a Webroot rep, had nothing to do with Webroot. Please explain, here is what I just received:**Webroot Phone Number*Calling Webroot customer service faster by GetHuman****-***-*****CUSTOMER SERVICE*Current Wait: * mins (*m avg)*Free: Skip Waiting on Hold**Also, does not Webroot have a valid "off-hours" phone * for help? I don't want to be directed to some support "community" with people I do not know who they are, if they are techs or not, and a whole lot of "opinions" only. I am looking for "professional" help when I have a frustrating problem going on. I don't know who I am getting with a "community support" so please don't suggest I do this. Thank you.
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Webroot

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Customer service issue
Reported by GetHuman2233187
Feb 18th, 2019 - 8 mons ago
I have an issue with Webroot too
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Seen by 5 customers so far
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Timeline
GetHuman2233187 started working on this issue
Feb 18th 4:01pm