My Wechat was registered in ****.*My China bankcard was attached to the account, and I...
GetHuman2196360's customer service issue with WeChat from February 2019
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The issue in GetHuman2196360's own words
My Wechat was registered in ****.*My China bankcard was attached to the account, and I regularly used my Wechat wallet and password. Last year, I got a new passport which was updated with the bank but not with Wechat. During an extended stay outside China recently, I forgot my Wechat wallet password. Attempts to change the password have failed because the bank has my new passport number while Wechat has my old one. Attempts to contact live customer service have proved futile. There is currently over *,*** rmb in my Wechat wallet which I cannot access. I want that money back! All I want is for the funds to be returned to the issuing bank, I will use AliPay henceforth. I continue to use Wechat, but not any of it's financial services because of this situation.
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