Waze Customer FAQ

It sounds like you're experiencing an issue with your Waze app's volume settings. Make sure that you adjust the Waze volume from within the Waze settings and not your device's volume controls as they operate separately. Navigate to "Settings", then "Sound & Voice", and finally "Voice Directions", you can control your volume preferences there. If the volume still reduces, check that you're using the latest version of the Waze app as updating might resolve the issue. If your Waze app is up-to-date and the issue persists, there might be a conflict with your device's sound settings or another app might be controlling the volume. Try adjusting your device's sound settings or close other apps to see if this resolves your issue.

Sometimes, there may be a slight variance in the speed your Waze app displays compared to your vehicle’s speedometer. This is often due to how each system calculates speed. Your car’s speedometer measures speed directly off the vehicle's transmission, while Waze calculates speed based on GPS data. Additionally, your car's speedometer may be slightly inaccurate due to tyre wear and other factors. However, if there's a significant difference, ensure that your app settings are correct—particularly units of measure. As good practice, always drive according to your vehicle’s speedometer to abide by speed limits.

If you can't access the old email your Waze account is associated with, you'll still need to reset your password to regain access to your saved addresses. To do this, press 'Forgot password?' on the login screen and input your Waze username, which is the name you use on Waze. A link will be sent to your registered email which you can access from. If you also forgot your username, you'll need to create a new Waze account and manually re-enter your saved addresses. Unfortunately, without access to the registered email, there's no way to retrieve the data from an old account.

There could be several reasons your voice instructions stop while using Waze. It might be due to a poor connection, volume settings, or app glitches. First, check your internet or data connection; voice navigation requires a good connection. Second, check your volume settings inside the Waze app and your device's overall volume. Third, ensure that the Waze app is up-to-date; developers frequently release updates that fix common issues. Lastly, if these steps don't work, try reinstalling the Waze app; this should clear any minor bugs. Remember to set your navigation voice settings again after the app uninstall and reinstall.

To connect Waze with Lyft, you need to select Waze as your default navigation app within the Lyft app. Open the Lyft app, then tap on your profile picture in the upper left corner. Select 'Settings', then 'Navigation'. There, you can select Waze. If you've done this and it's still not connecting, check if both apps are updated to the latest version. Restarting your phone can also help solve temporary glitches. If the problem persists, you may need to uninstall and reinstall both apps.