Yesterday I visited Birch **** Observation Tower in Virginia, as usual I used Waze to g...

GetHuman3844283's customer service issue with Waze from October 2019

Help with my Waze issue
The issue in GetHuman3844283's own words
Trying to get to Birch **** Observation Tower ... Yesterday I visited Birch **** Observation Tower in Virginia, as usual I used Waze to get to my destination as I love the app. However, yesterday Waze brought me an hour away from where the actual destination was. If that wasn't bad enough the app brought me down this dirt road to where it claimed the destination was. This ended up becoming a dirt road that I was not able to turn around until miles in. Not only did my jeep get stuck in the mud, now my jeep has thousands of scratches because I could not turn around and it's going to cost me in the upper hundreds to a thousand dollars to buff all of the scratches out. I am wanting to see if I can get a form of payment from Waze as following the directions on app has total ruined my jeep I just bought this summer. **Thank you,*Jacob Sweeney
This was especially frustrating because the false destination destroyed my jeep
They could make it right by giving me compensation for the damage given to my jeep
I have been using Waze for as long as I have been driving and have even got it so my whole family uses it too
How GetHuman3844283 fixed the problem

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Waze

Waze app on the iphone
Customer service issue
Reported by GetHuman3844283
Oct 28th, 2019 - 2 years ago
Fixed
Seen by 21 customers so far
Similar issue to 1118 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3844283 started working on this issue
Oct 28th, 2019 8:30pm
GetHuman3844283 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 12:40am
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 12:40am
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 2:51am
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 2:51am
GetHuman3844283 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:40pm
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 8:40pm
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 9:51pm
GetHuman3844283 indicated the issue is not fixed yet.
Oct 29th, 2019 9:51pm
GetHuman3844283 indicated the issue is not fixed yet.
Oct 31st, 2019 8:39pm
GetHuman3844283 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 8:39pm