We received a payment from an invoice that was sent to our client on January **th for...

GetHuman2037729's customer service issue with Wave Apps from January 2019

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Help with my Wave Apps issue
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GetHuman2037729's next move: try the Wave Apps help center again.
Wave Apps doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2037729 will want to follow the link below to head to their help center. We will check on GetHuman2037729 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2037729 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman2037729's own words
We received a payment from an invoice that was sent to our client on January **th for *** dollars. We have proof the client paid the invoice. We attempted to payout the money and waited seven days for the money to be transferred to our bank account as it still said pending. As the guidelines say that it takes *-* days for the money to pay out. When I went to check on the payout on the *th day to figure out what was taking so long, it was no longer available. The only thing that shows up is saying that Waves app need to verify things and that we should've received an email from them which we didn't. Now here we are trying to find a way to get into contact with the company and there is no telephone number that you can call about it.
GetHuman2037729 did not yet indicate what Wave Apps should do to make this right.
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Wave Apps

Customer service issue
Reported by GetHuman2037729
Jan 25th, 2019 - 3 mons ago
I have an issue with Wave Apps too
Not resolved
Seen by 3 customers so far
Similar issue to 87 others
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