I am still waiting to be paid, as Wave took a payment without my consent. I want my client’s money refunded to his cc so I can receive payment.

GetHuman864632's customer service issue with Wave Apps from July 2018

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Help with my Wave Apps issue
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The issue in GetHuman864632's own words
I forgot to “uncheck” the box allowing a cc payment. My client paid his bill through Wave. I was prompted to continue set-up through my bank so Wave could send payment, but after I read Terms and Conditions I did not want to allow Wave and Credit Card companies access to my bank account. So the payment has been frozen for almost two months. I just want you to refund my client his money so he ca... ... My client, Mr. Patel, paid his bill of $***.**.*I got an email stating I needed to complete Wave App set-up to receive pmt, but after reading the Terms and Conditions Contract, I decided against signing up. But you performed business on my behalf without me signing my name on the dotted line.*I called a month ago, a service rep said she returned the amount to Mr. Patel’s card, as per my request, but my client has not seen the return. And I have still not been paid for a job I completed on *-**-**. *I need to speak with someone to resolve this, please.
The right thing to do is to return my client his money so he can pay me directly.
Refund Mr. Patel his money so I can get paid. You are holding my money.
I was new to Wave, based on outward appearances, I can see it is a good company. I chose not to sign up because I do not want Wave and Credit Card companies having access to my bank account in the way that it was stated in your contract.
I have already spoken with someone and thought it was resolved. My client has not received payment as of *-*-** and again as of *-**-**.
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Wave Apps

****Someone contact me by phone, please?***** ***-***-****. Why is there NO movement on this issue?
Customer service issue
Reported by GetHuman864632
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 27 customers so far
Similar issue to 19 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman864632 started working on this issue
Jul 9th, 2018 9:33pm
GetHuman864632 indicated the issue is not fixed yet.
Jul 10th, 2018 1:48am
GetHuman864632 indicated the issue is not fixed yet.
Jul 11th, 2018 12:22am
GetHuman864632 indicated the issue is not fixed yet.
Jul 11th, 2018 2:18pm
GetHuman864632 shared this issue with others over email
Jul 19th, 2018 7:34pm
GetHuman864632 shared this issue with others over email
Jul 30th, 2018 2:58pm
GetHuman864632 indicated the issue is not fixed yet.
Aug 18th, 2018 4:24am

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