Wave Apps Customer FAQ

We're sorry to hear that you're having trouble updating your account status to Pro on Wave Apps. This might simply be a delay in the system. Try logging out and then logging back in. If your account status still doesn't reflect your Pro status, it's possible there may be an issue with your payment. You should check to ensure your payment was processed successfully. If all else fails, there may be a glitch in the system. We recommend that you report this issue to the support team of Wave Apps for further help. They should be able to resolve the problem for you quickly.

We're sorry to hear you're having trouble resetting your password. Make sure to check your spam or junk email folders, as the reset email might have been redirected there. Also, ensure you're checking the same email account that is associated with your Wave Apps account. If you've checked these and still can't find the email, there may be a delay in delivery ─ it can sometimes take a few minutes for the email to arrive. If you still do not receive it, attempt the password reset again. If all else fails, there may be a more significant issue and we would suggest contacting Wave's customer support.

No, you do not necessarily need a business bank account to use Wave Apps. You can link any bank account to your Wave account to track your income and expenses. However, using a business bank account can help you separate personal and business transactions, which makes it easier for bookkeeping and tax purposes. Please check with your bank for any specific policies and guidelines regarding business accounts. It's also recommended to consult with a financial advisor or a tax professional to understand the benefits and liabilities of using a business account.

Wave Apps automatically categorizes transactions based on your previous choice, but you can choose to stop this. To do this, go to "Accounting", then to "Transactions". From there, you can select a transaction, then press the "Edit" button. Under the "Category" section, select the category you want. If Wave had auto-categorized it, the system will prompt you to either keep the auto-categorization or switch to your new selection for all future transactions. Select the manual option and Wave will stop auto-categorizing for you. It's important to regularly check your transactions to ensure they're categorized appropriately to keep your financial statements accurate.