Some time ago, surprised at an automatic renewal, I immediately cancelled, but ten days...

GetHuman-appelllb's customer service issue with Washington Post from June 2018

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The issue in GetHuman-appelllb's own words
Some time ago, surprised at an automatic renewal, I immediately cancelled, but ten days later, find no credit refund on my credit card. I want to terminate that card, and this is the last item to clear. I live on social security and can no longer afford a subscription to your publication (which is excellent).**Name: William N. Appel*Address: P.O. Box **, Waldron, WA*Card (AMEX) ending in ******Thank you
GetHuman-appelllb did not yet indicate what Washington Post should do to make this right.
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How GetHuman-appelllb fixed the problem
You need to call . After navigating number choices, I immediately got a lve person (in Texas) who took care of it. It appears that while my digital subscription showed as terminated on the web site, the finance department was unaware of this and carried my account as live, thus no recredit to my credit card. The person I talked to took immediate care of it.
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Washington Post

Customer service issue
Reported by GetHuman-appelllb
Jun 25th, 2018 - 4 mons ago
I have an issue with Washington Post too
Fixed
GetHuman-appelllb shared how to fix
Seen by 7 customers so far
Similar issue to 87 others
0 customers following this
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Timeline
GetHuman-appelllb started working on this issue
Jun 25th 5:26pm
GetHuman-appelllb indicated the issue is not fixed yet.
Jun 25th 6:46pm
GetHuman-appelllb confirmed the issue is fixed. Hooray!
Jun 26th 1:21am
GetHuman-appelllb confirmed the issue is fixed. Hooray!
Jun 26th 1:25am
GetHuman-appelllb confirmed the issue is fixed. Hooray!
Jun 26th 7:10pm