I filed the claim for my damaged cell phone. The claim was received by Asurion and pro...

GetHuman-rmalgass's customer service issue with Walmart Product Care Plan from November 2018

24 views | 831 similar | 0 following
Help me with my issue
Next: our robot will wait on hold for GetHuman-rmalgass to get a Walmart Product Care Plan rep on the line!
Always use the GetHuman Phone to call Walmart Product Care Plan. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rmalgass's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rmalgass may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-rmalgass's own words
I filed the claim for my damaged cell phone. The claim was received by Asurion and processed. The final step was that I chose a replacement phone.*However, none of the replacement options were acceptable. None was the same phone I purchased and insured.*None was close or of the same value.*My email from Walmart Product Care Plan dated November **, **** states (and I quote)" the replacement will be of equal or higher value".*I have made several attempts to call both Walmart and Asurion and have left * Live Chat Messages without response or reply. I started this process on November **. It is now November **.*I generally do not post complaints to social media sites but feel like I was deceived purchasing this plan. Please note that I have purchased several phones (LG and Samsungs) and currently have had multiple Straight Talk accounts. I am able to provide supporting documentation and receipts. I simply request the replacement of the phone I purchased, The Stylo * and not be stuck with a phone I would NOT have purchased and* or insured. Short of that I request to be allowed to use (be refunded) the original purchase price of $*** toward the Stylo * and to pay only the difference.*Sincerely, Renee M Jones*Service ID ***********

GetHuman-rmalgass did not yet indicate what Walmart Product Care Plan should do to make this right.

How GetHuman-rmalgass fixed the problem

We are waiting for GetHuman-rmalgass to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Walmart Product Care Plan's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rmalgass fixes it.
This email address isn't valid

Walmart Product Care Plan

Customer service issue
Reported by GetHuman-rmalgass
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 831 others
0 customers following this

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies