Reported fraudulent activity on my account. I had to argue to get the account locked...

GetHuman-ellim's customer service issue with WalMart MoneyCard from May 2018

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The issue in GetHuman-ellim's own words
Reported fraudulent activity on my account. I had to argue to get the account locked! They wanted to wait until it was no longer "pending." I said "no," because then the criminals access it in a larger amount and that prevents my use of that money until it's "investigated." Second customer rep agreed to lock the account, issue a new card and get it to me by Thursday. This morning, I am told via email to submit a picture ID and when I try to do that, it doesn't recognize my card number. Cute. AND, no access to my account until I submit a picture ID. Can't get through on ANY phone number. AND my account is closed. AND I can't have another Walmart card. It is their security algorithms that are not sufficient, but now I have to go through this inconvenience. It's the third time. As far as I am concerned, DON'T USE WALMART DEBIT CARDS.*It is the only cash I have, and now I'm in real trouble. Thanks.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-ellim
May 1st, 2018 - a yr ago
I have an issue with WalMart MoneyCard too
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Seen by 2 customers so far
Similar issue to 11773 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-ellim started working on this issue
May 1st, 2018 3:02pm
GetHuman-ellim indicated the issue is not fixed yet.
May 4th, 2018 4:41pm