Hello! I'll travel with my son,which is treated with recombinant growth hormone (GH), b...

GetHuman-rkk_to_j's customer service issue with Vueling Airlines from May 2019

Help with my Vueling Airlines issue
The issue in GetHuman-rkk_to_j's own words
Hello! I'll travel with my son,which is treated with recombinant growth hormone (GH), because of short stature. So he needs medicine- pens with GH, which should be transported in low temperature. Of course I have got confirmation of necessary therapy from Clinical Hospital by his name. So I would like to ask can I transport this medicine in special termal bag (with cooling cartridges - closed without the possibility of opening) or need a mini medical fridge. I am asking because the cooling cartridges contain some liquid that can not be opened and are used for cooling and transport with them. If I can't, I will buy a medical fridge on the battery.*The second question is whether this medical bag * fridge should be additionally paid for above the hand luggage (if you travel with a suitcase and a bag) or the transport of drugs is free then.* I thank you in advance for your answer

GetHuman-rkk_to_j did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman-rkk_to_j fixed the problem

We are waiting for GetHuman-rkk_to_j to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Vueling Airlines customer problems.
How Do I Correct My Itinerary with Vueling Airlines?How Do I Request a Refund from Vueling Airlines?How Do I Cancel a Flight for Vueling Airlines?What Do I Do If My Baggage Is Lost on Vueling Airlines?
Do you have a customer issue as well?
We can help you get Vueling Airlines's attention and get better help faster. Tap below to get started.
Having Vueling Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Vueling Airlines

Customer service issue
Reported by GetHuman-rkk_to_j
May 29th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 2095 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number


GetHuman-rkk_to_j started working on this issue
May 29th, 2019 10:42am
GetHuman-rkk_to_j shared this issue with friends on Facebook
May 29th, 2019 10:49am
GetHuman-rkk_to_j indicated the issue is not fixed yet.
May 31st, 2019 10:14pm
GetHuman-rkk_to_j indicated the issue is not fixed yet.
Jun 1st, 2019 12:51pm
GetHuman-rkk_to_j indicated the issue is not fixed yet.
Jun 3rd, 2019 6:28pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians