Hello! I'll travel with my son,which is treated with recombinant growth hormone (GH), b...

GetHuman-rkk_to_j's customer service issue with Vueling Airlines from May 2019

Help with my Vueling Airlines issue
The issue in GetHuman-rkk_to_j's own words
Hello! I'll travel with my son,which is treated with recombinant growth hormone (GH), because of short stature. So he needs medicine- pens with GH, which should be transported in low temperature. Of course I have got confirmation of necessary therapy from Clinical Hospital by his name. So I would like to ask can I transport this medicine in special termal bag (with cooling cartridges - closed without the possibility of opening) or need a mini medical fridge. I am asking because the cooling cartridges contain some liquid that can not be opened and are used for cooling and transport with them. If I can't, I will buy a medical fridge on the battery.*The second question is whether this medical bag * fridge should be additionally paid for above the hand luggage (if you travel with a suitcase and a bag) or the transport of drugs is free then.* I thank you in advance for your answer

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Vueling Airlines

Customer service issue
Reported by GetHuman-rkk_to_j
May 29th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2095 others
0 customers following this
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Timeline

GetHuman-rkk_to_j started working on this issue
May 29th, 2019 10:42am
GetHuman-rkk_to_j shared this issue with friends on Facebook
May 29th, 2019 10:49am
GetHuman-rkk_to_j indicated the issue is not fixed yet.
May 31st, 2019 10:14pm
GetHuman-rkk_to_j indicated the issue is not fixed yet.
Jun 1st, 2019 12:51pm
GetHuman-rkk_to_j indicated the issue is not fixed yet.
Jun 3rd, 2019 6:28pm