Good afternoon, Can someone please contact me, I have been trying for a long time now w...

GetHuman-camzolla's customer service issue with Vueling Airlines from October 2018

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Good afternoon, Can someone please contact me, I have been trying for a long time now with zero response. Below is all info which I already sent in to the airline at various e-mail addresses and still nothing.please,please.*my phone number is **** *** *** ***.thank you.**This e-mail is regarding my flight claim with Vueling, being as your computer system would not accept my Iberia booking number the claim made online is only partial, please see e-mail below.*Claim number (SR):**-************Booking code:*NEBHVT*Requesting party's name and surname:*CAMERON DRAYSON*Flight date:************Flight No.:*VY*****Departure airport:*Berlin (TXL)*Destination airport:*Barcelona (BCN)** **I am sending this message to claim for delays and missed flights from Vueling. My original booking code was with Iberia and is KWLQ**, this code is not accepted on the claims page of vueling for whatever reason.*So my original flight was IB*****VY**** from Berlin (TXL) to Barcelona (BCN) on ********** which was supposed to depart at **:** hours and I had a connecting flight IB*****VY**** from Barcelona(BCN) to Alicante(ALC) departing at **:** also on **********.* The flight was delayed due to earlier delays in Tel-aviv by Vueling. We finally departed at **:** a total of * hours and ** minutes late and I missed my connecting flight.*I tried to have a new flight organized at the Vueling customer service desk in Berlin, but they were very unhelpful and told me I must fly to Barcelona where I Knew I would not be able to catch a new flight to Alicante on the same night and she refused to book me an alternative.**During the flight the Vueling staff told me I had to go to the Vueling customer service desk in the B section of Barcelona airport, After waiting in line for ** minutes, Vueling customer service told me I had to go to Iberia customer service desk in the A section,(now **:**) once there I was told the Bus that would take me to the hotel was departing at **:** for the hotel which was in Calella(*****) more than an hour away(**KM), I said no way,as I was not going to be waiting *.* hours after already having a delay for more than * hours, so I took a taxi which cost ***.** Euros and departed at **:**.**Once at the hotel(**:**) I am told the return bus in the morning only leaves at *AM,*AM,*AM and **AM.*My new flight VY**** was supposed to depart at **.** so the *AM bus was too late, so I was forced to get the *AM bus back to the airport after only *.* hours sleep at a noisy party hotel( MAR BLAU-C.Valldebanador,**-**,***** Calella.)**Then the bus was supposed to depart at *AM but did noteven arrive to the hotel until *:** AM!!!! and it Departed the hotel at *:** AM.*Absolutely unacceptable planning from Vueling as the bus was full and at least ** people could not get a seat after already being ** minutes late and probably had to get taxis or missed their flights again!!!!*What more can I say other than it was a total and complete disaster of planning and caused a lot of unnecessary stress to all passengers involved.*I am claiming full compensation plus the reimbursement of the Taxi and buses I needed to take to get home. I had a total delay of more than ** hours to my final destination and then to top it off Vueling LOST my luggage too!!!!!!*I can present you with all booking documents,boarding passes, taxi and bus receipts and lost luggage receipt at your request.**I am claiming for a type * compensation according to "Articles *, * and * of Regulation EC ******** must be interpreted as meaning that passengers whose flights are delayed may be treated, for the purposes of the application of the right to compensation, as passengers whose flights are cancelled and they may thus rely on the right to compensation laid down in Article * of the regulation where they suffer, on account of a flight delay, a loss of time equal to or in excess of three hours, that is, where they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier."* Type * flight-A flight within the EU of greater than **** km in distance, or any other flight of greater than **** km but less than **** km in distance.*My flight was approximately **** KM long.*My bank account number is ES** **** **** **** **** *****BIC number- BBVAESMM**I look forward to hearing a personal response from Vueling and hope they can use these complaints*info to improve their service to clients.* *Kind regards* *Cameron J. Drayson

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Vueling Airlines

Customer service issue
Reported by GetHuman-camzolla
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 632 others
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GetHuman-camzolla started working on this issue
Oct 16th, 2018 10:44am
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Oct 16th, 2018 10:45am