Dear sir * manager of Vueling airlines,*I am Jihan Kaisi from Lebanon, and I came last...

GetHuman-jihanka's customer service issue with Vueling Airlines from July 2018

73 views | 228 similar | 0 following
Help with my Vueling Airlines issue
GetHuman-jihanka's next move: talk to Vueling Airlines when they open.
Vueling Airlines's call center is closed now. We will send GetHuman-jihanka a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-jihanka's own words
Dear sir * manager of Vueling airlines,*I am Jihan Kaisi from Lebanon, and I came last Thursday July *, **** from Beirut to Barcelona in a quick vacation for * nights, and now I am heading to Netherlands for few days.*The problem is that when I reached Barcelona airport, I waited for my bag but never appeared. I went to vueling office at the airport and explained for them what happened* they opened a file for me and gave me this reference number: BCNVY***** and my username is ELKAISSI.*They said they will find it and send it to my hotel in Barcelona. I have been waiting for * days, nothing happened. I tried to call them, no reply* I sent them an email.. no answer* I went to the website and put my reference number, and I got same message (delayed baggage)..!!!*I don't know how you deal with customers in this humiliating way.. I came for a relaxing vacation, and I spent my time feeling worried, shopping for basic stuff, and I paid a lot for new make-up, clothes, shoes, hygiene items, etc.*My email is not to request any money or refund.. but it’s to express how angry I am, and I think you don’t respect customers. And I really lost valuable belongings... valuable to me because some of the items were gifts from someone so precious to my heart, and I hate losing such things because they mean a lot for me. Also I lost a very important external hard disk that has the work archive of my life! *My Spanish friend advised me to travel through your airline and I was hesitated since I travel a lot, and it’s the first time I use your airline, and it was the worst travel of my life!*I want my bag back as soon as possible. Please solve this issue* it’s your job to find my baggage! *For any extra info, please contact my friend on ************* he has been trying to help me and he tried to call you, but in vain. He’s the one who advised me to use your airlines and I blame him for this terrible advice.*In case you found my bag, please send it to my hotel in Netherlands: **Bastion Hotel Dordrecht Papendrecht*Address: Laan der Verenigde Naties ***, **** LA Dordrecht, Netherlands*Phone: *** ** *** ******I will travel back to Barcelona on Wednesday July ** (booking code: DCITSW), then back to Beirut on the next day.*I don’t feel excited at all because I am travelling all this using your airline!!!*Your quick reply is greatly appreciated,*Jihan kaisi*Mobile *: ************

GetHuman-jihanka did not yet indicate what Vueling Airlines should do to make this right.

How GetHuman-jihanka fixed the problem

We are waiting for GetHuman-jihanka to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vueling Airlines's attention and get better help faster. Tap below to get started.
Having Vueling Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jihanka fixes it.
This email address isn't valid

Vueling Airlines

Customer service issue
Reported by GetHuman-jihanka
Jul 7th, 2018 - 5 years ago
Fixed
Seen by 73 customers so far
Similar issue to 228 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Itinerary number

Timeline

GetHuman-jihanka started working on this issue
Jul 7th, 2018 7:59am
GetHuman-jihanka indicated the issue is not fixed yet.
Jul 7th, 2018 8:59am
GetHuman-jihanka indicated the issue is not fixed yet.
Jul 7th, 2018 4:03pm