Volaris was no help!

GetHuman-losallib's Change Flight issue with Volaris Airlines from April 2020

Help with my Volaris Airlines issue
Before contacting them, items GetHuman-losallib may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-losallib's own words
Change travel dates ... Due to COVID-** flights to MX not wise. Paid travel thru Volaris.com. Received email on March **th from Volaris stating if change flight dates before *******, they will waive fee. But, CANNOT reach anyone by any phone numbers available for them and if do, get disconnected. Call back, recording says to "call back"? My flight (and other friends) are scheduled to depart ******* out of TJD to Los Cabos at **:**am. NEED TO RESCHEDULE DATES but cannot do it online like their website, Twitter or FB pages states. Have FB msg'd, tweeted and left vms on callbacks from agent but NOTHING. How can I change the dates for reservations for me and my friends? Please help!!! Thank you.
Their "system" is seriously flawed, doesn't work like they say it does, is highly frustrating and nerve-wracking!
I resolved it!!!!!!!
First time using and definitely last.
Tried everything Volaris offered and nothing worked. Took matters into my own hands, which were highly inconvenient!!!
How GetHuman-losallib fixed the problem

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Volaris Airlines

Travel on Volaris
Change Flight issue
Reported by GetHuman-losallib
Apr 11th, 2020 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 738 others
0 customers following this

Timeline

GetHuman-losallib started working on this issue
Apr 11th 2:37am
GetHuman-losallib indicated the issue is not fixed yet.
Apr 14th 4:48pm
GetHuman-losallib indicated the issue is not fixed yet.
Apr 14th 4:49pm
GetHuman-losallib shared this issue with your circles on Google+
Apr 17th 2:25pm
GetHuman-losallib shared this issue with friends on Facebook
Apr 17th 2:30pm