Volaris Airlines Customer Service Issues

I purchased three roundtrip tickets from Tijuana to Culiacan for my daughter, granddaughter, and myself. Additionally, I made another reservation for my daughter's husband and grandson to visit family. Unfortunately, Culiacan is experiencing a crisis due to flooding and damaged roads. Evacuations are taking place, and the airport was closed. We have been attempting to cancel our flights or at least change the destination due to the circumstances, but the fees involved are extremely high. Losing all our money seems unfair given the situation. We are feeling frustrated with this difficult situation.

My cousin, a minor, arrived at Sea-Tac Airlines on Flight [redacted] at 9 pm on Thursday. Unfortunately, due to being preoccupied with locating the guardian in charge of all minors on the flight, my cousin missed collecting her luggage, which she didn't mention. Living 2-3 hours away from Seattle, I've contacted Volaris Airlines, who advised me to file a report as they couldn't assist on their end. SeaTac informed me that Volaris operates independently from the airport. I tried seeking assistance from SeaTac customer service to access the Volaris front desk number, but they were unable to provide it or transfer me. I find myself caught in a frustrating loop of calls. Can anyone offer guidance on tracking down my cousin's luggage?

Ayuda requerida. El 2 de octubre, tomé un vuelo de Tijuana a León y experimenté problemas relacionados con la seguridad de mis artículos médicos. A pesar de mostrar identificación como médico, no se me permitió llevarlos. Solicité ayuda en el servicio al cliente y aunque les pedí registrar los artículos, se negaron. Luego, solicité que enviaran mis artículos al aeropuerto en BJX, pero aún no se han contactado conmigo. El equipaje resultó dañado durante el vuelo, sin permiso. Hablé con el agente Fidel Pérez Guzmán en el aeropuerto BJX, quien prometió contactarme, lo cual no ha sucedido. Necesito mi medicina o $[redacted] USD en caso de pérdida, desaparición o robo, y $[redacted] USD por el equipaje dañado. Es crucial resolver estas cuestiones, ya han pasado cinco días sin noticias. Dr. Chris Foster

I missed my flight this month with my three children. I had these flights booked since last year for Christmas, but my father passed away, and changes had to be made with refunds. This month, my mother had to come to California, and now I have three missed flights because I haven't been able to find direct flights to another holiday destination in Mexico. I have my return flights booked. I would like to rearrange one of my children's flights and mine to at least be able to travel to Mexico. I hope you can consider this as last year my luggage was sent to Mexico City for 5 days while I was in Guadalajara. I was patient and understanding, so why can't you be? - Claudia, Oscar, Cristian, Paulina. My phone number is [redacted]. My flight was on the 14th of this month, and I return on the 24th of November.

I am having difficulties checking in online for my recent flights. I have attempted to check in through various methods such as using the Android app and web browsers without success. Yesterday, I spent from 10am to 10:30pm trying to check in for my flight today but had to contact an agent by 11pm. Despite the agent's attempt to assist by documenting the error, no solution was provided. At the airport, another agent checked me in effortlessly without acknowledging the issue. This problem seems to persist, and I'm unsure how to address it. Interestingly, the rest of my family had no issues with online check-in. How can I identify the underlying problem and resolve it?

My flight was today, 12-16 at 5:44 from Ciudad Obregón, Sonora, Mexico. I am extremely upset with the terrible service provided by Alma Elsa Granillo, who claimed to be the supervisor of Volaris. From the start, her attitude was poor. The main problem arose because my checked baggage was 2 kg over the limit. I was entitled to 2 bags in the cabin, and I had space to transfer some items to meet the weight limit, but she refused. She insisted I only had two options: to pay $[redacted] or leave my bag behind, saying she was not responsible. I explained I only had $[redacted] and couldn't use my ATM due to it being hacked over the weekend. She kept repeating the same options, showing no concern for customer service. I even recorded our conversation. Her behavior caused me to miss my flight. It was unacceptable. I hope for a resolution, maybe a free flight for the inconvenience I faced due to her actions.

My spouse and I were booked on an 11:50 pm flight to Mexico but faced a delay due to a car accident on the way to the airport. Despite arriving at SMF by 10:45 pm, we found no one at the ticket counter and all representatives were heading to the gates. After seeking help at another counter and calling customer service to no avail, we were informed that our seats had been given to someone else. The next available flight offered was for an additional $[redacted] on 2/16 at 1:50 am, which didn't seem reasonable given our early arrival and the circumstances. An hour after our flight departed, a representative finally appeared, admitting they had heard our calls but did not return as our seats were sold. I was also charged for carry-on bags despite being initially told they were free over the phone. I request a refund of $55.38 for the carry-on fees and the extra charges incurred. This experience has been extremely disappointing and has affected my family's perception of the airline.

Itinerary #[redacted][redacted]: I purchased two tickets from Travelocity, one for myself and one for my friend, J.S. Rubi. Unfortunately, J.S. Rubi fell ill with a severe infection on his arm, requiring hospitalization at the time of our planned trip. As a result, he was unable to join me. I am seeking a refund and can provide additional documentation from the hospital to support this request. Confirmation #ZDUJUA (Volaris) Booking ID R1YUZ3G07 Thank you, L.M. [redacted][redacted] Itinerary Email: [redacted]

Volaris S.A.B. Prolongación Paseo de la Reforma [redacted]9, Mexico City Brno, March 29, [redacted] Flight Delay Compensation Request Dear Madam/Sir, I am contacting you on behalf of Michaela Býmová, born on January 28, [redacted], residing at Švestková 26, [redacted] Opava, Czech Republic (referred to as the "Client"). The Client was on flight No. Y4859 from JFK to MEX on February 19, [redacted], connecting from the original flights: EW9773 (PRG-DUS) and EW1100 (DUS-JFK). Flight No. Y4859, operated by your company, was supposed to arrive at 06:55 but was canceled, leading to a significant delay with the passengers reaching their final destination more than 3 hours late. As per Regulation (EC) No. [redacted]/[redacted] of the European Parliament, passengers are entitled to compensation of [redacted] EUR for such flight disruptions. I kindly request an immediate compensation of [redacted] EUR to the bank account No. [redacted]/[redacted], SWIFT code VBOECZ2X, IBAN: CZ[redacted][redacted]16, with reference [redacted] within 15 days. Failure to resolve this matter promptly, the Clients reserve the right to pursue legal action, including statutory interest and associated costs. Thank you for your cooperation. Kind regards, Signature Mgr. Petr Novák Attorney at Law Enclosure: - Power of Attorney

Bonjour Madame, Monsieur, Je voudrais partager mon expérience récente avec votre compagnie aérienne. Lors de notre vol de Mexico City à Guatemala City, tout s'est bien passé à l'aller. Cependant, au retour, à l'aéroport de Guatemala City, nous avons rencontré des problèmes. Lorsque nous avons tenté d'obtenir nos cartes d'embarquement, l'agent au guichet nous a demandé 10 dollars par personne. Après lui avoir expliqué que nous n'avions pas pu le faire en ligne, une longue discussion a suivi avant qu'elle n'accepte finalement de le faire sur mon téléphone. Une fois au contrôle, seul le nom de ma compagne apparaissait. Cela a entraîné une nouvelle discussion, au cours de laquelle un agent de sécurité a été appelé. Malheureusement, une nouvelle demande de 10 dollars a été faite avant de nous délivrer la carte d'embarquement. Malgré mon refus de payer, nous avons finalement pu l'obtenir. Je comprends qu'il puisse y avoir des problèmes, mais le manque de respect envers un client est inacceptable. Vous opérez des vols de Puerto Escondido à Mexico City depuis début avril. Je réside à Puerto Escondido et je me rends voir ma compagne chaque mois. Après cette expérience, je suis incertain quant à la poursuite de mes voyages avec votre compagnie. J'espère que cet incident est un cas isolé. Cordialement, P.H. Piat Adresse mail : [redacted]

I made a reservation with Frontier Airlines for a nonstop flight #[redacted] from LAX to Durango for Juan Felipe Olvera. Upon arrival at LAX at 12:30 am, I encountered a delay as I was directed to Volaris instead of Frontier, causing a 25-minute delay. Upon reaching the Volaris counter at 1:10 am, the staff seemed unhelpful and the flight was departing at 2:20 am, leaving us an hour and 10 minutes behind schedule. This lack of assistance and customer service was extremely frustrating, especially since I was seeing off my brother to Mexico. Despite this experience, I still plan to send my brother on his journey and hope for better service in the future.

Please assist me with Flight [redacted] to Guadalajara. Before boarding, I was speaking with the lady, Yessica, who scans tickets before the final boarding step. I asked her how to leave my car keys which I forgot to do in San Diego Puente to Tijuana. Yessica kindly offered to take them after her work hours. However, when providing her contact number, she gave me an incomplete number - [redacted]12. I am currently in Guadalajara trying to reach Tijuana but nobody can assist.

I spent over 2 hours on the phone with Volaris today trying to resolve an ongoing issue for the past 6 months. They offered me a $[redacted] voucher, but I had spent much more due to a mistake. After providing my email, they said they would contact me if we got disconnected. Unfortunately, they never reached out, and no email has been received. I will have to call them again tomorrow, as now I have a headache. Thank you, Alejandro Z.

On July 31, [redacted], I purchased tickets from Tijuana to Oaxaca for travel dates from October 27 to November 6, [redacted]. The reservation code for myself is L61JRV as Bonnie Brunotte, and for Carolyn Weber, it's EBRQ9A. I also got Cross Border Tickets for both of us, but only received mine via email. Carolyn Weber is yet to receive hers at [redacted] I've already reached out to Cross Border Express, and they advised me to contact you since the tickets were bought through the airlines. Any guidance on how we can get Carolyn's tickets would be appreciated. Thank you for your help.

Dear Team, I am reaching out about my upcoming travel to Costa Rica at the end of September. Despite my attempts to contact customer service, I have not found a solution. My husband and I had planned a trip from September 25th to October 1st, but due to his recent job change and pending visa transfer, we are unable to leave the USA. Regrettably, we have no choice but to cancel our trip. We have already spent approximately $[redacted] on tickets. I kindly request consideration for Volaris points for our future use. I appreciate your assistance in this matter. Ticket details: Confirmation number: F727TC Travelers: S.S. Bhat, A. Awasthi Travel dates: September 25th - October 2nd Thank you, S.S. [redacted]

I used my debit card to book a flight for Juana Gonzalez, Reservation NHD4SR, on October 5th from Merida, Mexico to Tijuana. When she arrived at the airport to check-in, they informed her that the booking was canceled due to not specifying the baggage allowance. As a result, she had to purchase the ticket again using a credit card, Reservation KCDU9A. However, I recently received an email charging my debit card for the same flight at the same time. My name is Larry Sheftel, and I used my Santander Mexico debit card for the booking. I am requesting a refund for Reservation NHD4SR on my debit card. Thank you, Larry Sheftel.

I am currently in the hospital and have a flight scheduled to depart on Monday. However, I am unable to travel due to my current medical situation and am in need of a refund. When attempting to contact Volaris, I spoke with a customer service representative named Simon who was unhelpful and abrupt. He directed me to call a different number and promptly ended the call. Given my unexpected hospitalization, I would greatly appreciate assistance in resolving this issue and arranging for a refund for my flight. Thank you for your help, Liliana

On December 7, my purse was stolen, and my ID went missing at Home Depot. Luckily, I had my passport but no credit cards due to freezing my account. I'm still waiting for my bank card and phone replacement. I rebooked the same flight for Wednesday the 18th at 6:19 PM and also booked a return trip to HMO on January 17, [redacted], at 11:14 AM with a ticket amount of [redacted].88. I'm hoping to transfer credit from the December 11 trip and pay the remaining balance. Unfortunately, I still do not have my phone and had to borrow my roommate's to call the number provided, but they were unable to assist and hung up on me. I would appreciate any help you can provide.

I made reservations in September for a trip starting on December 15. I have been out of the country since mid-October and missed Volaris' attempts to inform me about a change in my itinerary. Now that I am back in the US, I have realized that the shortened vacation period of four days isn't feasible for me. As a result, I have opted to cancel my Acapulco trip. I would like a refund, understanding that Volaris has a protection department to handle such cases due to their schedule adjustments. However, I have been unable to reach them, either encountering a busy signal or the call ringing endlessly. Assistance needed!

My flight itinerary is T6GYFV for San Antonio to Guadalajara from 2/16 to 2/19. Unfortunately, I discovered that my return flight was canceled. Despite multiple attempts, I have been unable to re-book my return flight. The agent advised me to contact the Protection Department, but the provided number is not functional. Every time I am transferred, the call disconnects, making it impossible to reach option #6. I had to purchase a flight for the following day due to this issue. I am seeking a full refund and an explanation for the lack of assistance and concern. If I hadn't called, I wouldn't have known about the cancellation. The customer service experience has been very disappointing. Kindly contact me to explain why my flight was canceled and why I did not receive any notification. Thank you.