I have been trying for the past ** hours to resolve an issue with extra services for my...

GetHuman-macnmum's customer service issue with Volaris Airlines from November 2018

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The issue in GetHuman-macnmum's own words
I have been trying for the past ** hours to resolve an issue with extra services for my flight. I tried multiple times to add extra weight for my carryons. My manage my flight page showed it. But it does not show up on my boarding pass. After multiple confusing attempts, I finally concluded that it must simply not show on the boarding pass and went ahead and checked in. Now I'm being told by customer service that i don't have it and can only add it at the higher fee at the airport. I'm really not happy about this. I have done everything I could to work within the system. And I am still getting emails suggesting i add extra weight, but it won't let me! Please help!!!!
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Volaris Airlines

Customer service issue
Reported by GetHuman-macnmum
Nov 27th, 2018 - 9 mons ago
I have an issue with Volaris Airlines too
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Timeline
GetHuman-macnmum started working on this issue
Nov 27th, 2018 3:33pm
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Nov 27th, 2018 3:33pm