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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-macnmum's own words
I have been trying for the past ** hours to resolve an issue with extra services for my flight. I tried multiple times to add extra weight for my carryons. My manage my flight page showed it. But it does not show up on my boarding pass. After multiple confusing attempts, I finally concluded that it must simply not show on the boarding pass and went ahead and checked in. Now I'm being told by customer service that i don't have it and can only add it at the higher fee at the airport. I'm really not happy about this. I have done everything I could to work within the system. And I am still getting emails suggesting i add extra weight, but it won't let me! Please help!!!!
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