I applied for a network unlock code from Vodafone today, but was refused on the grounds that I have not yet been ** days with the company. I think I have. But when I tried contacting Vodafone about the matter, I was unable to get any sense out of them whatsoever. Their 'live chat' service is simply a digital 'assistant' named Tobi, who takes time out of 'helping thousands of customers every day' to make sundry irrelevant suggestions to you. Similarly their *** help line is in reality another digital 'assistant' who 'listens' to you. When you finish explaining (blue-faced or not), it sums up your issue in a way that only it could think pertinent before asking 'is that right?' Come off it! This is the stuff of TV comedy. But it's somewhat less amusing to encounter this farcical business in real life. So what do I want? I would like Vodafone to (a) employ more human beings. If (a) is not possible, then (b) Vodafone should think harder about the problems their customers will regularly face, and incorporate appropriate responses into their help-bot software. If not (b) then (c) make me a special case and send me a network unlock code. If (c) is too much, then at the very least (d) the company should tell me how long they think I have used a Vodafone SIM for.
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