I need to access my online Vodafone UK broadband*home phone account. When logging in,t...

GetHuman5121299's Technical support issue with Vodafone (UK) from August 2020

Help with my Vodafone (UK) issue
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Account holder name, Account number, Billing address, Account phone number, and 4 digit PIN
The issue in GetHuman5121299's own words
I need to access my online Vodafone UK broadband*home phone account. When logging in,they require to send you a security code by phone - in my case to my landline phone. When phone rings it is from BT messaging service and to hear the message*(message supposed to be a security code to type into your computer for logging in*purposes) and automated ladies voice says 'Press *' and you can repeat to hear again...............however this has in the past been problematic as message is sometimes unclear. Last few days all attempts to get a security number have resulted in the automated voice saying 'Minutes'.......so clearly something is wrong.*Can you get it put right so this automated voice delivers the security code in*the manner it was supposed to ? Would be grateful if you could resolve this ! Need to tell Vodafone UK technical dept if there is one.

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Vodafone (UK)

Technical support issue
Reported by GetHuman5121299
Aug 1st, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 710 others
0 customers following this


GetHuman5121299 started working on this issue
Aug 1st, 2020 12:38pm