We purchased a product that was wrong for our application. We want to change to correct...

GetHuman1506063's customer service issue with Vodafone (UK) from November 2018

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The issue in GetHuman1506063's own words
We purchased a product that was wrong for our application. We want to change to correct product but cannot get anyone at Vodaphone to understand that we have been miss sold - all you keep saying is that we have to pay the year's cost as we are cancelling early.*Each phone call I make increases my frustration. No one understands, no one has the authority to actually do anything to resolve it, I can,t understand the Indian gentlemen's english, no one phonmes back despite promising to do so.* Details as below** * *Your Vodafone account number: ********** * *Account name: CRADLETECH LTD * *Account Number: XXXX**** * *Sort Code: ****** **Please can you just cancel this data sim - it is not going to work for our application and I don't know why you simply refuse to acknowledge. Please cancel and refund the single DD payment of £** we have paid.

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Vodafone (UK)

Customer service issue
Reported by GetHuman1506063
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 325 others
0 customers following this

Timeline

GetHuman1506063 started working on this issue
Nov 6th, 2018 2:47pm

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