Yesterday I received several emails from Vodafone telling me that my Vodafone parcel wo...
GetHuman1310761's customer service issue with Vodafone (UK) from October 2018
10 views | 288 similar | 0 following
Help with my Vodafone (UK) issue
Did that get it fixed?
Waiting to see if GetHuman1310761 fixed the issue with our suggestion.
The issue in GetHuman1310761's own words
Yesterday I received several emails from Vodafone telling me that my Vodafone parcel would be delivered today. I do not have a Vodafone account, nor have I ordered or bought anything from Vodafone. I phoned to check this and (eventually) found someone who was prepared to listen to me. I explained my issue and that I had, several months ago, spoken to Vodafone about a similar issue. Then, and now, I was assured that the issue arose because my email address had been incorrectly attached to another person's account. Today I received emails saying that 'my package' has been delivered. **I now have the name, address and other sensitive data about your customer. This is, I believe, a serious breach of UK Data Protection regulations and I am also concerned about potential breach of my own confidentiality. I do not wish to be identified as being responsible for an account or purchases which have nothing to do with me.**I will be very grateful if you will contact me as soon as possible. I suspect that the Information Commissioner might well be interested in this matter - it is entirely possible that I may not be the only person whose personal data may have been compromised by Vodafone.**Robert Williams*Tel: ***** ******
GetHuman1310761 did not yet indicate what Vodafone (UK) should do to make this right.
I have an issue with Vodafone (UK) too
How GetHuman1310761 fixed the problem
We are waiting for GetHuman1310761 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.