Vertrag ********* kabelanschluss**Hi, I have been trying to cancel vodafone since my mo...

GetHuman-ikalwas's customer service issue with Vodafone (Germany) from February 2019

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The issue in GetHuman-ikalwas's own words
Vertrag ********* kabelanschluss**Hi, I have been trying to cancel vodafone since my mother had to move into a senior home in ****. I live in usa. Highly difficult getting through, but then phone cancellation was not accepted. September **** I finally could go in person to the store in Elmshorn. The lady there said I had * Sonderkuendigungsgruende: *) Umzug ins Heim und *) Tod des Vertragspartners. Der Vertrag war im Namen meines Vaters. She typed a letter for me to send to kundenservice in Erfurt. I sent the letter with death certificate, but Vodafone did not stop sending bills. The bank helped me stop the Lastschrift. So now finally **.**.**** I got a letter acknowledging the kuendigung, but with threat of further payments.*That tv sat in an empty house for a year. We paid the fees without using the service. *Can you help us get the sonderkuendigung accepted, so we don't have to pay penalties? My parents were your customers forever* you should make the parting easier, friendlier.*Thank you for your help and freundliche Gruesse, Ingrid Kalwas
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Vodafone (Germany)

Customer service issue
Reported by GetHuman-ikalwas
Feb 28th, 2019 - 3 mons ago
I have an issue with Vodafone (Germany) too
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Seen by 6 customers so far
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GetHuman-ikalwas started working on this issue
Feb 28th 10:40am
GetHuman-ikalwas shared this issue with others over email
Feb 28th 10:41am