Vertrag ********* kabelanschluss**Hi, I have been trying to cancel vodafone since my mo...

GetHuman-ikalwas's customer service issue with Vodafone (Germany) from February 2019

438 similar
0 following
Help with my Vodafone (Germany) issue
GetHuman-ikalwas's next move: call Vodafone (Germany).
The best way to get your problem resolved is to tap the button below to start calling Vodafone (Germany). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ikalwas may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-ikalwas's own words
Vertrag ********* kabelanschluss**Hi, I have been trying to cancel vodafone since my mother had to move into a senior home in ****. I live in usa. Highly difficult getting through, but then phone cancellation was not accepted. September **** I finally could go in person to the store in Elmshorn. The lady there said I had * Sonderkuendigungsgruende: *) Umzug ins Heim und *) Tod des Vertragspartners. Der Vertrag war im Namen meines Vaters. She typed a letter for me to send to kundenservice in Erfurt. I sent the letter with death certificate, but Vodafone did not stop sending bills. The bank helped me stop the Lastschrift. So now finally **.**.**** I got a letter acknowledging the kuendigung, but with threat of further payments.*That tv sat in an empty house for a year. We paid the fees without using the service. *Can you help us get the sonderkuendigung accepted, so we don't have to pay penalties? My parents were your customers forever* you should make the parting easier, friendlier.*Thank you for your help and freundliche Gruesse, Ingrid Kalwas
GetHuman-ikalwas did not yet indicate what Vodafone (Germany) should do to make this right.
I have an issue with Vodafone (Germany) too
How GetHuman-ikalwas fixed the problem
We are waiting for GetHuman-ikalwas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vodafone (Germany)'s attention and get better help faster. Tap below to get started.
Having Vodafone (Germany) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ikalwas fixes it.
This email address isn't valid

Vodafone (Germany)

Customer service issue
Reported by GetHuman-ikalwas
Feb 28th, 2019 - 3 mons ago
I have an issue with Vodafone (Germany) too
Not resolved
Seen by 6 customers so far
Similar issue to 438 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ikalwas started working on this issue
Feb 28th 10:40am
GetHuman-ikalwas shared this issue with others over email
Feb 28th 10:41am