I am customer with internet contract with Vodafone. My customer number is: *********. A...
GetHuman-muazes_a's customer service issue with Vodafone (Germany) from October 2018
Help with my Vodafone (Germany) issue
First: share to improve GetHuman-muazes_a's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-muazes_a's next move: talk to Vodafone (Germany) when they open.
Vodafone (Germany)'s call center is closed now. We will send GetHuman-muazes_a a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-muazes_a may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-muazes_a's own words
I am customer with internet contract with Vodafone. My customer number is: *********. As my * year contract is ending soon, I wanted to change my internet packet and start a new contract. However, in the offices in Bayreuth, I couldn't find anyone who speaks English so I called customer service instead to get the information from them. This time I had to deal with a rude behaviour, because the employee who answered did not speak English, so he just told me: "Yeah, we don't speak English" and hung up. I did not have this problem before, and I was really disappointed. I no longer need your services. I would like to cancel my contract as soon as possible!*Here are some more details you might need: Contract Number-*********, Name: Muazes Myumyunova *I am looking forward your reply. *Sincerely, *M. Myumyunova
GetHuman-muazes_a did not yet indicate what Vodafone (Germany) should do to make this right.
I have an issue with Vodafone (Germany) too
How GetHuman-muazes_a fixed the problem
We are waiting for GetHuman-muazes_a to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.