Hi Vodacom,*I'm writing this message with absolute rage about what I'd just found on my...

GetHuman4080864's Overcharge/Strange charge issue with Vodacom from December 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman4080864's own words
Hi Vodacom,*I'm writing this message with absolute rage about what I'd just found on my latest bill. My total subscription charges came to R***. ** for this month. All because of your supposed 'black Friday special'.*When I saw you guys had black Friday specials on data I was happy to know that I can purchase data at a discounted rate. I bought about R*** airtime to purchase the **GB bundle which was approximately R***. I went through the steps of purchasing it and was told I'll receive a text to confirm it has gone through. I waited for the text but never received it and checked my balance, I still had the R*** airtime and no data was added to my balance. I decided to try again, but the **GB did not show so I went for the *GB bundle still under black Friday specials I went through the steps of purchasing it and was told I'll receive a text to confirm it has gone through. I waited for the text but never received it and checked my balance, I still had the R*** airtime and no data was added to my balance once again. I decided to try again, but the *GB option was gone so I decided to go for the *GB as this was the only option left. The same thing happened, I had R*** airtime and no data so I decided I'll purchase normal data, I went along and purchased a WhatsApp bundle and normal data with the R*** airtime I had. A few days later I checked my balance and I had the data I purchased with my airtime, and miraculously the 'black Friday data' too. By this time my monthly airtime subscription was added too.*I thought it might have been a glitch where the data was mistakenly added to the account, seeing that I was able to purchase the normal data with the airtime I bought.*It is not at all my fault that Vodacom did not add my black Friday data on time, I took the liberty to sit and wait for confirmation texts of the black Friday data to be added but it was never added hence I went on and purchased normal data. Hours later (might be a day or two) the black Friday data was added AT MY EXPENSE. Once again I'll reiterate it is not my fault that Vodacom had a delay in adding the data. I can not even make use of all the data for the remainder of the month. I am extremely disgusted and disappointed in what has happened, the fact that I am left to pay for Vodacoms delayed service is absolutely preposterous. I cannot afford to pay R***. ** for data which I do not want. I would like the complaint logged and dealt with ASAP. I would like to be contacted by your Customer Relations department or Resolutions team to get this sorted.*I will take this further should we not reach a mutual agreed solution.**Contact number :*** *** *****Contract holder:Melani Field*Phone user:Nikita Field

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Vodacom

Overcharge/Strange charge issue
Reported by GetHuman4080864
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 301 others
0 customers following this

Timeline

GetHuman4080864 started working on this issue
Dec 11th, 2019 9:55pm