My fibre was installed a bit more than a week ago and all is well except that I am stru...

GetHuman1040585's customer service issue with Vodacom from August 2018

Help with my Vodacom issue
The issue in GetHuman1040585's own words
My fibre was installed a bit more than a week ago and all is well except that I am struggling to get my landline ported from Telkom. I have phoned and emailed the relevant customer care department twice and get told that it has been escalated and someone else will send the forms to me to fill in as the customer care agent does not have access to do this - very strange I think. Anyhow, Now I receive and email to say that I must contact the mobile porting department regarding porting my number. This is getting rather ridiculous because first of all the customer care agent does not offer customer care and passes the buck and then they dont even read the email. How am I actually going to get my landline number ported when no one wants to help me but keeps passing the buck. To struggle with such nonsense is just not necessary. Heavens, I am in customer care and go out of my way to help and satisfy the customers but then I get treated like this by other customer care agents. So the contractors do their job and I'm happy and then there is no back up service once handed over. If I could download the forms from the website I would but they make it impossible to get something so simple done. If there is anything you can do about it I would be most grateful. Its dreadful to have to deal with so much incompetence and indifference.

GetHuman1040585 did not yet indicate what Vodacom should do to make this right.

How GetHuman1040585 fixed the problem
Got the contractor that arranged the installation to send me the forms. The customer care at Vodacom are useless - still have not received anything from them. I hope this is not the start of a regrettable relationship
Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman1040585
Aug 27th, 2018 - 3 years ago
GetHuman1040585 shared how to fix
Seen by 19 customers so far
Similar issue to 152 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman1040585 started working on this issue
Aug 27th, 2018 7:06am
GetHuman1040585 confirmed the issue is fixed. Hooray!
Aug 29th, 2018 7:26am
GetHuman1040585 confirmed the issue is fixed. Hooray!
Aug 30th, 2018 1:46pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies