Cancellation of contract within * days

GetHuman-andriesp's customer service issue with Vodacom from June 2018

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The issue in GetHuman-andriesp's own words
Cancel the contract within * days ... Good day,**I want to cancel the contract that came in effect * June ****. Calling the number *** *** was unhelpful, the consultant indicated that they could not cancel new contracts only upgrades and that I were to cancel at the store where I took it out. I called the Store (Vodacom *U – Makhado, SHOP **, MAKHADO CROSSING, CNR N* & SIBASA ROAD, LOUIS TRICHARDT (MAKHADO), ****) where I was told I could not cancel the contract at all.**I know I am within my rights to cancel within * days.**What is the correct process to follow as I do not want any misunderstanding?
The law supersedes agreements
Cancel the contract and migrate to prepaid
Customer since ****
Called ****** and ******* and the store in question
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Vodacom

Contract
Customer service issue
Reported by GetHuman-andriesp
Jun 6th, 2018 - a yr ago
I have an issue with Vodacom too
Fixed
Seen by 7 customers so far
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Items needed
Account holder name
Account number
Billing address
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Last 4 digits of Social Security number
Timeline
GetHuman-andriesp started working on this issue
Jun 6th, 2018 10:57am
GetHuman-andriesp confirmed the issue is fixed. Hooray!
Jun 7th, 2018 5:21pm