I am entitled to a full cash refund from Vivid for an event that was cancelled

GetHuman4873629's Technical support issue with Vivid Seats from May 2020

Help with my Vivid Seats issue
Before contacting them, items GetHuman4873629 may need:
Order number, Name on Account, Email on account, Event name and time, Phone number on account, Current address, and Home and billing address
The issue in GetHuman4873629's own words
I am following up on my refund ... Subject: RE: Customer Service Request - no-category ********* *Hello Leo C. :* *When I received your email back on *******, where you notified me that the event was cancelled, it stated very clearly in the email that I had a choice of receiving a credit or a FULL CASH REFUND.. see below It also stated below that I did not have to take any action and that the refund would be automatically refunded to my credit card I used to make the purchase. * *I even took the opportunity to email you anyway on the same day That I wanted the full refund (see *nd email below as well)* *Therefore your email you sent me today, indicating that I “have contacted us after the allotted time frame of * days, we are unable to alter the compensation that was outlined in our email correspondence” is incorrect * and I am expecting my full refund !* *Please send me an email to confirm that this will occur. I was in full compliance and your original email indicated I did not have to take any further action* even though I did.. Just to be safe…**I never received an email from Vivid Seats after the email you sent me on **** I am entitled to a full refund.**see the email on *****From: *****@***.com *mailto:*****@***.com* *Sent: Monday, March **, **** *:** PM*To: *****@***.com*Subject: RE: Order Summary - Vivid Seats (Order *********) - GAME CANCELED**Dear Alan,* *Per our Sales Terms and Conditions, a full refund of your order will be issued to the American Express on file. The credit should appear on your statement in *-* weeks. You will receive email confirmation as well. * *Thank you for contacting us. If you have any additional questions, please reply to this e-mail or Live Chat with one of our representatives. * *Michael*Customer Support
The resolution person I spoke to yesterday told me I was sent an email in April... I have not received any coorespondence from Vivid since the **** email
I want my refund credited to my card i used to make the purchase
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Vivid Seats

Technical support issue
Reported by GetHuman4873629
May 26th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 478 others
0 customers following this


GetHuman4873629 started working on this issue
May 26th, 2020 10:14pm
GetHuman4873629 indicated the issue is not fixed yet.
May 27th, 2020 3:36am
GetHuman4873629 indicated the issue is not fixed yet.
May 27th, 2020 3:36am
GetHuman4873629 indicated the issue is not fixed yet.
May 27th, 2020 5:16am
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May 27th, 2020 5:17am

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