I purchased a Virgin Mobile GOFlip phone for my friend, Larry George, for his Assurance...

GetHuman-vsgarret's customer service issue with Virgin Mobile from November 2018

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I purchased a Virgin Mobile GOFlip phone for my friend, Larry George, for his Assurance Wireless free service thru the state of Washington. This is the phone Virgin Mobile said was compatible to the Alcatel ANS phone they sent. (The smart phone was totally mindboggling to him and he would never have been able to figure out how to use it. I don't know why they would send a phone like that to a ** year old man.) However, it was not compatible and he cannot have the number transferred. So I have returned the phone today via USPS. The tracking number is:***********************, and it has been mailed to Virgin Mobile at **** Reeves Road, Ste. ***, Plainfield, IN *****, as per your instructions. I wish to have the credit card I used to purchase the phone credited for the amount I paid on Purchase Order No. ********** also, I would like to be reimbursed $*.** I paid to have the phone returned to you if possible. I have tried and tried to call you with this information but have been unable to get to a "real" person, which is very annoying. I don't know how I got through in the first place, but I am not having any success now that the phone is on it's way back to you and I am looking for a credit. Very poor customer service. And by the way, I was given the name of two other flip phones that were compatible, and guess what? Neither of them, as well as the GOFlip phone, are any longer available. I think there is a compatible phone out there somewhere but where it is anybody's guess!
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Virgin Mobile

Customer service issue
Reported by GetHuman-vsgarret
Nov 27th, 2018 - 9 mons ago
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GetHuman-vsgarret started working on this issue
Nov 27th, 2018 11:05pm