Good Afternoon, I'm reaching out to you for help because I am getting nowhere with the...

GetHuman1653145's Change flight issue with Virgin Atlantic from October 2020

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Help with my Virgin Atlantic issue
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The issue in GetHuman1653145's own words
Good Afternoon, I'm reaching out to you for help because I am getting nowhere with the Travel Agent who I booked my trip with.*Myself and my family were due to fly to New York with you on Oct **rd and return with Delta Airlines on the **th Oct. We booked this trip in Jan **** via Lastminute.Com you have sent me numerous schedule changes * in total now all with options to re-schedule due to the current situation with Covid and the travel restrictions from the UK to USA. All of your emails have stated that if I haven't booked direct with you I had to get the agent to contact you. We are wanting to reschedule the trip to the same time next year to get the most out of this suppose "holiday of a lifetime" to Oct **nd **** to Oct **th ****. I have contacted the agent at least **times via email and numerous times via telephone, they keep sending a generic email stating it's been passed to the relevant to team to review. Then I received a no reply email from them today stating they have confirmed my flights with you today and I have to do nothing and an email from yourself advising me what I have to do on your flights re: the covid chan

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Virgin Atlantic

Change flight issue
Reported by GetHuman1653145
Oct 9th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 228 others
0 customers following this

Timeline

GetHuman1653145 started working on this issue
Oct 9th, 2020 1:57pm