Help urgently required with transiting Hong Kong Airport with an expensive bottle of Whisky.

GetHuman3764114's Baggage problem issue with Virgin Atlantic from October 2019

Help with my Virgin Atlantic issue
First: share to improve GetHuman3764114's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3764114's own words
To get an answer to my query regarding Hong Kong transit arrangements, and how to avoid Hong Kong Customs confiscating this expensive bottle of Whisky, if she purchases it In Sydney airport?*Alternatively, is there any arrangement whereby she can deposit it safely somewhere in the ARA zone, when she arrives in Hong Kong, in order to collect it again before she boards VA**** for the London boun... ... My daughter is flying VA** * VA**** on ** October from Sydney to London with a * hour stopover in Hong Kong.*She wants to bring me a very special bottle of whisky, which can be bought in Sydney Duty Free, but is not available in Hong Kong airport.*If she buys this in Sydney and has it sealed in a tamper proof sealed bag, also containing the payment receipt, she should be able to clear Hong Kong Customs with it, but will almost certainly have it confiscated when she attempts to clear departure Customs to board VA**** bound for London!*Her economy through ticket from Sydney to London entitles her to two pieces of hold luggage, but she will only be checking in one piece in Sydney airport.*Can she check in a second piece of hold luggage in Hong Kong for the London bound flight?*If so, should this be done at the Virgin Atlantic desk in the main Departures concourse in Hong Kong Airport, or is there a separate Transit Desk for this purpose - if so where is it located?*I sincerely hope that you are able to help with this request, as at AU$*** this is far too expensive a bottle to risk confiscation!*Kind regards*Roger E. Cooper
This especially frustrating because...... Time is running short to resolve my issue - I also even tried to phone using the CallBack service, but it would only accept US and Canadian telephone numbers, not UK numbers!
They could make this right by.............responding with a helpful reply, and not pass the buck somewhere else, as I have now contacted Virgin Atlantic & Virgin Australia several times, but with no resolution to date.
I think that this is the first time that my daughter has flown with the Virgin Group, and we both value efficient and effective customer service, without being passed from pillar to post, with no resolution.*Also, I am considering flying to Sydney to visit my daughter on Virgin, and how this query gets resolved, may influence my decision!
I have tried various departments within Hong Kong airport itself, but to date have not received a sufficient reassurance to risk having a AU$*** bottle of whisky confiscated by HK Customs!
How GetHuman3764114 fixed the problem

We are waiting for GetHuman3764114 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Atlantic's attention and get better help faster. Tap below to get started.
Having Virgin Atlantic issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Atlantic

Customer Services Enquiry
Baggage problem issue
Reported by GetHuman3764114
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1228 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman3764114 started working on this issue
Oct 14th, 2019 6:19pm
GetHuman3764114 indicated the issue is not fixed yet.
Oct 15th, 2019 10:57pm
GetHuman3764114 indicated the issue is not fixed yet.
Oct 15th, 2019 11:16pm