I want to know in what way Virgin Atlantic will compensate me for the following. Due t...

GetHuman2175204's customer service issue with Virgin Atlantic from February 2019

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The issue in GetHuman2175204's own words
I want to know in what way Virgin Atlantic will compensate me for the following. Due to snow at Manchester on Jan ** we could not make our LHR - JNB flight that evening so Virgin rebooked us for the following evening from LHR - DBX and then DBX -DUR . However, Virgin allowed only *hr ** minutes for the connection at DBX which was totally inadequate given that the time between terminals is ** minutes, that the busetween terminals runs only every ** minutes and that walking time allowed is ** minutes. So, of course we missed this connection. Virgin customer care at DBX we’re extremely unhelpful. They kept telling us to wait until we finally insisted that they sort something out. Eventually. SABA the Virgin representatives at DBX rerouted us to DUR via JNB on an Emirates flight. We arrived in DUR eventually a full **hours late and without our luggage. Three days of constant telephoning to various lost luggage offices produced one case two days later and the second case took a week, by which time we had moved away from Durban very far into the bush and couldn’t reclaim it until today when we saw it had been opened and resealed and some of uts contents, including our precious camera missing. We had been due to attend a wedding in Durban but were forced to do so in our travelling clothes and without our wedding clothes and presents which were in our suitcases. Also, our wildlife watching trip has been totally spoiled as we have not hD our camera. Your comments please.*Susan Halpern

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Virgin Atlantic

Customer service issue
Reported by GetHuman2175204
Feb 10th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 717 others
0 customers following this


GetHuman2175204 started working on this issue
Feb 10th, 2019 3:42pm