I want to know in what way Virgin Atlantic will compensate me for the following. Due t...

GetHuman2175204's customer service issue with Virgin Atlantic from February 2019

4 views | 717 similar | 0 following
Help with my Virgin Atlantic issue
Next: our robot will wait on hold for GetHuman2175204 to get a Virgin Atlantic rep on the line!
Always use the GetHuman Phone to call Virgin Atlantic. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2175204's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2175204 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2175204's own words
I want to know in what way Virgin Atlantic will compensate me for the following. Due to snow at Manchester on Jan ** we could not make our LHR - JNB flight that evening so Virgin rebooked us for the following evening from LHR - DBX and then DBX -DUR . However, Virgin allowed only *hr ** minutes for the connection at DBX which was totally inadequate given that the time between terminals is ** minutes, that the busetween terminals runs only every ** minutes and that walking time allowed is ** minutes. So, of course we missed this connection. Virgin customer care at DBX we’re extremely unhelpful. They kept telling us to wait until we finally insisted that they sort something out. Eventually. SABA the Virgin representatives at DBX rerouted us to DUR via JNB on an Emirates flight. We arrived in DUR eventually a full **hours late and without our luggage. Three days of constant telephoning to various lost luggage offices produced one case two days later and the second case took a week, by which time we had moved away from Durban very far into the bush and couldn’t reclaim it until today when we saw it had been opened and resealed and some of uts contents, including our precious camera missing. We had been due to attend a wedding in Durban but were forced to do so in our travelling clothes and without our wedding clothes and presents which were in our suitcases. Also, our wildlife watching trip has been totally spoiled as we have not hD our camera. Your comments please.*Susan Halpern

GetHuman2175204 did not yet indicate what Virgin Atlantic should do to make this right.

How GetHuman2175204 fixed the problem

We are waiting for GetHuman2175204 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Atlantic's attention and get better help faster. Tap below to get started.
Having Virgin Atlantic issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2175204 fixes it.
This email address isn't valid

Virgin Atlantic

Customer service issue
Reported by GetHuman2175204
Feb 10th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 717 others
0 customers following this

Timeline

GetHuman2175204 started working on this issue
Feb 10th, 2019 3:42pm