My husband and I tried to check in for our flight yesterday, and it would not accept ou...
GetHuman865156's customer service issue with Virgin Atlantic from July 2018
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My husband and I tried to check in for our flight yesterday, and it would not accept our ecode. We tried on * devices many times. When we arrived at Heathrow, we had to take two trains and run all around the airport (sick and with luggage) just to find * customer service reps at the desks to print out our tickets. We eventually found someone to help us, only to discover we’re not sitting together. This all took nearly * hours at **:** at night, meaning we’ll get about * hours sleep before having to arrive back for our ** hour flight (before another * hour flight) in the morning. Please help. Please upgrade us to business or first class so that we can sit together. I’m pregnant, I have the flu, and believe me, NO ONE will want to sit next to me but my husband. We had a miserable experience with your airline today. I run a very popular travel blog and this can be a good or bad situation. I beg of you to assist us. This is the only way I can contact because my phone does not work out of country.
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