My husband and I tried to check in for our flight yesterday, and it would not accept ou...

GetHuman865156's customer service issue with Virgin Atlantic from July 2018

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The issue in GetHuman865156's own words
My husband and I tried to check in for our flight yesterday, and it would not accept our ecode. We tried on * devices many times. When we arrived at Heathrow, we had to take two trains and run all around the airport (sick and with luggage) just to find * customer service reps at the desks to print out our tickets. We eventually found someone to help us, only to discover we’re not sitting together. This all took nearly * hours at **:** at night, meaning we’ll get about * hours sleep before having to arrive back for our ** hour flight (before another * hour flight) in the morning. Please help. Please upgrade us to business or first class so that we can sit together. I’m pregnant, I have the flu, and believe me, NO ONE will want to sit next to me but my husband. We had a miserable experience with your airline today. I run a very popular travel blog and this can be a good or bad situation. I beg of you to assist us. This is the only way I can contact because my phone does not work out of country.

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Virgin Atlantic

Customer service issue
Reported by GetHuman865156
Jul 10th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 120 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman865156 started working on this issue
Jul 10th, 2018 12:10am
GetHuman865156 indicated the issue is not fixed yet.
Jul 11th, 2018 11:12pm