Good Morning, about * years ago I purchased a complete * piece Viking package for my ki...

GetHuman-tampapil's customer service issue with Viking Range Corp from November 2018

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The issue in GetHuman-tampapil's own words
Good Morning, about * years ago I purchased a complete * piece Viking package for my kitchen remodel. My issue is with the hood*microwave. Im actually surprised to see it is still available for sale since it was not made to withstand the elements of the cooktop below it. Steam from the pots and pans have delaminated the stainless steel vaneer, and the silver dot push buttons have become jammed. This happened slowly yet consistently over a two year period, and quite frankly it looks horrible in an otherwise beautiful kitchen. First to fall off was the stainless push to open door vaneer....followed by the lower door vaneer....followed by the left side stainless vaneer....then followed by the button jams. I can only feel I am not alone with this issue and feel quite “taken” in my purchase. The unit gets little use as I live alone and use it almost solely as a “hood ventilator” for my usual stove-top cooking. Please advise what we might do to remedy my situation, as I would like to remain loyal to Viking. Cheers, -Ken

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Viking Range Corp

Customer service issue
Reported by GetHuman-tampapil
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 13 others
0 customers following this

Timeline

GetHuman-tampapil started working on this issue
Nov 4th, 2018 6:42pm

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