I do NOT have a smartphone. The basic cellphone I have does NOT have a QR scanner, nor...

GetHuman3771358's Technical Support issue with Viber from October 2019

Help with my Viber issue
The issue in GetHuman3771358's own words
I do NOT have a smartphone. The basic cellphone I have does NOT have a QR scanner, nor does it have a data plan. I want to use Viber PC on my Win* laptop. I installed the BlueStacks Android emulator on my laptop and then installed Viber, which works.**I installed Viber PC on my laptop and I have attempted at least two dozen times to activate it. I have copied the activation code that Viber PC generates if you use the "camera not working" option and pasted it into the Gmail browser on Bluestacks: Viber PC was not activated. Viber doesn't allow incoming texts. I want to use Viber PC because the Bluestacks version has too much gaming stuff hogging the screen.**I tried contacting Viber support but since it sees the Bluestacks Android version running, it says the problem is solved**HOW CAN I ACTIVATE VIBER PC?????????

GetHuman3771358 did not yet indicate what Viber should do to make this right.

How GetHuman3771358 fixed the problem
Uninstall Viber PC since physical possession of a smartphone is mandatory. Using Viber with an Android simulator (BlueStacks in my case) is a decent (but not great) solution.
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Technical Support issue
Reported by GetHuman3771358
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3771358 shared how to fix
Seen by 7 customers so far
Similar issue to 1074 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3771358 started working on this issue
Oct 15th, 2019 8:13pm
GetHuman3771358 indicated the issue is not fixed yet.
Oct 16th, 2019 4:12am
GetHuman3771358 indicated the issue is not fixed yet.
Oct 16th, 2019 4:12am
GetHuman3771358 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 2:25pm