Feb was a terrible month. Early February my son was extremely sick by mid February my s...

GetHuman-drumsje's customer service issue with Verizon Wireless Financial from May 2020

Help me with my issue
First: share to improve GetHuman-drumsje's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-drumsje's own words
Feb was a terrible month. Early February my son was extremely sick by mid February my son was getting better, but my husband was sick for the *st time in our **yrs together. By the last week in Feb, I thought I was going to escape sickness, but was wrong. I ended up sick too, was worse than both of them. Ended up in the hospital for * days. So, On March * I paid my bill(s) (February & March*March was due on ***) and AFTER I paid my phone service was suspended. I spoke with a representative who said there would be no fees and if there were, no to be concerned, they would be removed. I received my bill and it had $*** in reconnect fees. I paid my bill like normal, minus the $*** (I actually overpaid) so it currently shows $*** I spoke with a representative last week about it and he apologized and informed me that there was a suspension and reconnect on the same day on *** that added an addnl $*** in reconnect fees. Nobody in my family even knew there was a suspension on ***. Had the original fees been taken care of (like I was told) then any addnl fees would not have taken place. The lovely representative I spoke with last week wanted to credit me $** but I told him I didn't want anything extra. I just want off what I was told and now in return the addnl reconnect fees that should not have taken place. My April & May bills have been paid in full (minus the fee I was assured would be taken off IF it was billed). I've been with Verizon Wireless for **yrs (in Sept) I've spoken with * different people since March * (not including who I get today) and this still isn't resolved. I am seriously considering trying a different carrier when my phones are paid in Nov*Dec. If I don't pay them off sooner. I would like this escalated to a manager if this is an issue that can't be taken care of by a financial services representative. I know this isn't the fault of the person who reads this, so please don't think I'm upset with you. I know this is partially a system issue, but it should have been taken care of on March * I appreciate you taking the time to read this LONG message and help me with this issue.*Thank you again,*Kathleen Bell

GetHuman-drumsje did not yet indicate what Verizon Wireless Financial should do to make this right.

How GetHuman-drumsje fixed the problem

We are waiting for GetHuman-drumsje to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon Wireless Financial's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Verizon Wireless Financial

Customer service issue
Reported by GetHuman-drumsje
May 26th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 554 others
0 customers following this
Items needed
PIN on Account
Account Number
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-drumsje started working on this issue
May 26th, 2020 4:17pm
GetHuman-drumsje indicated the issue is not fixed yet.
May 26th, 2020 8:26pm