Feb was a terrible month. Early February my son was extremely sick by mid February my s...

GetHuman-drumsje's customer service issue with Verizon Wireless Financial from May 2020

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The issue in GetHuman-drumsje's own words
Feb was a terrible month. Early February my son was extremely sick by mid February my son was getting better, but my husband was sick for the *st time in our **yrs together. By the last week in Feb, I thought I was going to escape sickness, but was wrong. I ended up sick too, was worse than both of them. Ended up in the hospital for * days. So, On March * I paid my bill(s) (February & March*March was due on ***) and AFTER I paid my phone service was suspended. I spoke with a representative who said there would be no fees and if there were, no to be concerned, they would be removed. I received my bill and it had $*** in reconnect fees. I paid my bill like normal, minus the $*** (I actually overpaid) so it currently shows $*** I spoke with a representative last week about it and he apologized and informed me that there was a suspension and reconnect on the same day on *** that added an addnl $*** in reconnect fees. Nobody in my family even knew there was a suspension on ***. Had the original fees been taken care of (like I was told) then any addnl fees would not have taken place. The lovely representative I spoke with last week wanted to credit me $** but I told him I didn't want anything extra. I just want off what I was told and now in return the addnl reconnect fees that should not have taken place. My April & May bills have been paid in full (minus the fee I was assured would be taken off IF it was billed). I've been with Verizon Wireless for **yrs (in Sept) I've spoken with * different people since March * (not including who I get today) and this still isn't resolved. I am seriously considering trying a different carrier when my phones are paid in Nov*Dec. If I don't pay them off sooner. I would like this escalated to a manager if this is an issue that can't be taken care of by a financial services representative. I know this isn't the fault of the person who reads this, so please don't think I'm upset with you. I know this is partially a system issue, but it should have been taken care of on March * I appreciate you taking the time to read this LONG message and help me with this issue.*Thank you again,*Kathleen Bell

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Verizon Wireless Financial

Customer service issue
Reported by GetHuman-drumsje
May 26th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 554 others
0 customers following this
Items needed
PIN on Account
Account Number
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address
Last 4 of Social Security


GetHuman-drumsje started working on this issue
May 26th, 2020 4:17pm
GetHuman-drumsje indicated the issue is not fixed yet.
May 26th, 2020 8:26pm