Last Thursday I purchased a new *G cell phone at a Verizon store. I was told I would g...

GetHuman5426002's Overcharges on My Account issue with Verizon Billing from November 2020

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Before contacting them, items GetHuman5426002 may need:
PIN on Account, Account Holder Name, Phone Number, Email, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. This could also be a result of energy use based on the seasons or time of year.
The issue in GetHuman5426002's own words
Last Thursday I purchased a new *G cell phone at a Verizon store. I was told I would get a $*** trade in. The agent did all the transferring between phones, and set up my new services with Verizon BEFORE he validated all the $$ numbers. Turns out, there was NO $*** trade in, only a $***. So I decided to purchase a different, *G phone. He worked for an hour to make all the changes and told me my Verizon monthly charges and services had been restored to their original costs--no changes. Then I got several e-mails from Verizon, including a NEW $*** charge for November. That is incorrect!!! Apparently the reversed services (back to original) and costs didn't go through. I cannot access my account because of a host of other security lockouts, which I don't understand. Right now, my priority is to restore my charges to their original monthly fees, and restore my month to month basis, $**.**, (I have been with Verizon for over * years). HELP!!! Account **********-*****

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Verizon Billing

Overcharges on My Account issue
Reported by GetHuman5426002
Nov 2nd, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 445 others
0 customers following this

Timeline

GetHuman5426002 started working on this issue
Nov 2nd, 2020 4:39pm

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