I inadvertently paid my last bill twice. I mailed a check on ****. On ***** I received...

GetHuman3784248's Overcharges on My Account issue with Verizon Billing from October 2019

Help with my Verizon Billing issue
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. This could also be a result of energy use based on the seasons or time of year.
The issue in GetHuman3784248's own words
I inadvertently paid my last bill twice. I mailed a check on ****. On ***** I received an email from Verizon indicating that payment had not been received and that it was due *****. So I paid online thinking the postal dept had lost*misplaced the check. Today I checked my checking acct online and saw that the mailed check had been received*processed on ***** - a day after I had paid online. Please fix. I have paid twice.

GetHuman3784248 did not yet indicate what Verizon Billing should do to make this right.

How GetHuman3784248 fixed the problem
Go back and read the responses that I got from your service. It is right out of a sitcom. What a joke!!! I had a billing issue and was asked questions regarding some legal issue. It was obvious that whoever or whatever was trying to respond had mixed my up my help request with someone else's. I gave up and went to my local Verizon store today and had the issue cleared up in just a few minutes. But I have to thank for the comedic material. Those family members that I have shown your responses to have laughed their asses off.
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Verizon Billing

Overcharges on My Account issue
Reported by GetHuman3784248
Oct 17th, 2019 - 3 years ago
Fixed
GetHuman3784248 shared how to fix
Seen by 25 customers so far
Similar issue to 867 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email
Billing Address
Last 4 of Social Security

Timeline

GetHuman3784248 started working on this issue
Oct 17th, 2019 7:43pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:01pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:09pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:11pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:12pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:14pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:16pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:21pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:23pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:26pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:29pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:31pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 8:37pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 10:42pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 10:43pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:23am
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:24am
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:25pm
GetHuman3784248 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 4:06pm

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