My original number is ***-***-****. My son who’s number is ***-***-**** used my upgrade...

GetHuman3628963's Billing question or issues with Verizon Billing from September 2019

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The issue in GetHuman3628963's own words
My original number is ***-***-****. My son who’s number is ***-***-**** used my upgrade so I ended up buying an Apple * phone, but had to add an additional line and new number. The phone I used for the ***-***-**** no longer works so I have no access to this phone, but continue to pay for the line. I want to know how to stop paying for this line if there is an upgrade being charged for that line. My son already is paying for one device on his line and he has to give me the money monthly for the up grade in my line which is the one not assessable anymore. I also was manager of my account, and tried to change to new line, but without phone on original line, I cannot ask my own self for permission. I really need to know how to stop paying for the line not being used even though there is a device paymeng on that line. Can it be transferred to my new line even though I am paying the device payment for the Apple *. Can it be transferred to the line that I believe starts with ***. This is my daughters boyfriends line and although he wants a new phone, I will not allow it. I would actually prefer in the near future to have him removed from my bill as sometimes it is difficult to get him to pay. I guess with this in mind I really should not add that device payment to his line. I just find that it is costly and unnecessary for me to pay for a line not in use. Thank you.

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Verizon Billing

Billing question or issues
Reported by GetHuman3628963
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 776 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email
Billing Address
Last 4 of Social Security

Timeline

GetHuman3628963 started working on this issue
Sep 21st, 2019 10:31pm
GetHuman3628963 indicated the issue is not fixed yet.
Sep 22nd, 2019 10:40pm
GetHuman3628963 indicated the issue is not fixed yet.
Sep 22nd, 2019 10:41pm
GetHuman3628963 indicated the issue is not fixed yet.
Sep 23rd, 2019 12:33am
GetHuman3628963 indicated the issue is not fixed yet.
Sep 24th, 2019 6:38pm